Senior Specialist Customer Experience Business Partner.commercial Operations Sa
Job Description
Owns customer journeys for a specific business unit i.e. S&D, CBU, EBU, Network & Coverage, Digital & Fintech etc.
Responsible for ensuring that customer experience principles are followed by the business units within MTN, as well as ensuring that the different channel's processes are streamlined for customers.
Defines the Customer experience vision and strategic priorities required to deliver intended experiences that meet or exceed customer expectations in accordance with the goals of the organisation.
Plays a vital role in improving the client experience for the MTN SA brand. Translates strategy into action by clarifying goals, assessing risk & impact, and developing new customer journeys.
Explores opportunities to streamline processes by implementing enhancements across all customer touchpoints within a specific channel.
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Job Detail
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Job IdJD1490804
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned