Job Description

The Support Technician is responsible for the 1st line support to customers. This includes general user support and platform-specific responsibilities and duties to ensure systems are operational and always maintained. Duties and tasks are done mostly remotely from the office however onsite callouts etc are to be expected.

RESPONSIBILITIES:

Customer support on the service desk

General user support

M365 management

VOIP Telephony

Onsite Support

Assisting with achieving a satisfactory resolution to any issues or problems a customer may be experiencing.

Proactive Monitoring of services (Connectivity)

Microsoft Windows 10, 11 Operating Systems

M365 Management (Mail, SharePoint, OneDrive)

Networking (Switch, VLAN, Mikrotik)

Knowledge of monitoring systems (PRTG, ZABBIX a bons)

Microsoft Applications (Outlook, SharePoint, Teams, One Drive)

RMM Tools (Kaseya, Solarwinds)

Telephony support (VOIP) ?

QUALIFICATIONS:

Preferred (A+ N+)

SKILLS AND EXPERIENCE:

Minimum 1-2 years hands-on experience in an IT Support role

Client liaison and customer service principles

Time management

Teamwork

Ability to multitask.

Excellent organizational and interpersonal skills

Must have good telephone manners and communication skills.

Attention to detail, accuracy, and analysis.

Willingness to learn and follow through on operations.

Troubleshooting ability & quick learner for recurring problems

Flexible with working hours availability to work after-hours.

PERSONAL ATTRIBUTES & BEHAVIOUR:

Strategic thinking

Internal & external brand orientation

Problem analysis and problem solving

Ability to work under pressure.

Flexible and adaptive

Observant & conceptually adapt.

Accountability

Cross-functional integration and collaboration

Observant & conceptually adapt.

Accountability

Cross-functional integration and collaboration

WORKING HOURS AND LOCATION:

Office Hours are from 08:00 - 17:00, Monday to Friday

Mostly in the office however onsite and remote work does occur.

Candidates must have a reliable mode of transportation

Job Types: Full-time, Permanent

Application Question(s):

What is your current total salary? What is your expected total salary? Are you permanently/contract basis or unemployed? What is your notice period?
Work Location: In person