Job Description

Join Our Growing IT Team at Mango5 Tier 1 Modern Workplace Engineer
Are you a hands-on tech expert ready to take ownership of frontline IT support? Mango5 is on the lookout for a Tier 1 Modern Workplace Engineer who thrives in a dynamic environment and is passionate about troubleshooting, user support, and maintaining high service standards.
This is your opportunity to work in a fast-paced international environment, supporting internal and external users while collaborating with third-party IT partners.
Key Responsibilities

• Diagnose and resolve customer and internal technical issues.
• Build, configure, and replace employee laptops/desktops.
• Provide hands-on end-user support for software, hardware, and network-related concerns.
• Create, amend, and delete user accounts across platforms.
• Maintain and update IT asset registers and documentation.
• Install and support plugins, voice applications, and antivirus tools.
• Schedule and manage platform backups.
• Ensure service desk SLAs are met and escalate complex issues to Level 2/3.
• Offer support during critical outages (P1, P2) as part of 24/7 standby rotation.
• Assist in customer training sessions as required.
• Collaborate with internal development teams and third-party vendors.

What You Bring

• 4-6 years of Tier 1/Desktop Support experience.
• Solid knowledge of Microsoft Active Directory and O365 Suite (Exchange, Teams, SharePoint Online).
• Strong troubleshooting abilities in desktop OS (Windows 10 & 11), hardware, and network issues.
• Experience supporting voice applications and remote users.
• Familiarity with cloud infrastructure (AWS, Azure, or Google Cloud).
• Proven ability to prioritize, multitask, and thrive under pressure.

Preferred Qualifications

• MCSA / MCSE / MCDST or similar
• A+ / N+ Certification

Working Hours

• Monday - Friday | 14:00 - 23:00 (Rotational)
• Availability for 24/7 first-line standby support during major outages
• Flexibility to support global teams across time zones

Remuneration & Benefits

• Market-related salary
• Medical Insurance
• YouAssist (Emergency response, trauma, and home assistance)
• Access to Mango5's LMS for training & development

Apply Now!
Step into a high-energy role where hustle meets opportunity. Help us shape a new business unit and elevate your career in the process.
Please note: Due to high application volumes, only short-listed candidates will be contacted. If you do not hear from us within two weeks, kindly consider your application unsuccessful.