Job Description

Job Purpose
The Security Manager has the overall responsibility and accountability for leading and managing the security operations (including the management of the in-house security company) for the business unit in line with regulations; legislative requirements and company standards.
Key Performance Areas
Security Planning & Delivery

• Understand the Group Security strategy and align objectives for the Unit's Security deliverables
• Facilitate the management and achievement of milestones of deliverables
• Understand and integrate leading trends and technology with regards Security practices
• Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management
• Troubleshoots any queries / problems received by the department
• Manage and allocate people and operational resources
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Act as a Subject Matter Expert of issues of safety, Security for the business unit
• Reports on the results of the function including; Monthly Financial Review reports; Risk Reports; Month end reports; FIC reporting

Security Governance & Standards

• Oversee the development and availability of Security standards and processes at a unit level - ensuring they are updated and communicated
• Integrates Group standards into Unit Operations
• Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business
• Conduct weekly walkabouts of all functional areas, both front of house and back of house areas to monitor compliance
• Ensure all staff are trained and found competent against regulatory requirements
• Works with internal stakeholders to identify risk areas and address these
• Ensure full compliance for events, which includes event applications, drafting of security plans and deployment of suitably trained and competent staffing
• Ensure full compliance of liquor licences and trading hours

Investigations & Case Management

• Quality assures investigation and audit processes
• Allocates cases for investigation and audit
• Plan audits and risk audit schedule
• Field investigation for high priority cases
• Manages provision and preservation of evidence (for internal cases, CCMA and criminal)
• Taking ownership of investigation outcome decisions: Opening criminal cases, lodging disciplinary action or unfounded
• Follows the judiciary process through until completion
• Oversee investigations and reports to address the business exposure to risk
• Liaises with Head Office Legal with regard to Section 205 subpoena
• Compiles and communicates handovers to ensure continuity of information
• Quality assures all reports, EOB entries and registers
• Liaises with Internal and External customers/ stakeholders
• Verification and validation of all Money Laundering Reporting Officers as per the FICA

People Leadership

• Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan
• Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPA's are achieved
• Facilitates a performance management culture

Budget management

• Financial Management for the Unit Security function including:
• Budget
• Cost management
• Capex
• PIP and forecasting
• Financial reporting for the function

Customer Experience Management

• Develops standards on the customer experience for Security in line with the unit strategy and customer value proposition
• Deals with escalations / complaints effectively and efficiently to resolution
• Be available on the floor to interact with VIP guests when required
• Enable staff that interact with the customer telephonically or in person to provide the correct customer experience standards
• Monitor the customer experience offered by the team and address gaps

Vendor Relationship Management

• Provide input into the sourcing and negotiating of secure contracts and a SLA with the security provider for the business unit
• Communicate on a regular basis and maintain the relationships with the service provider
• Provide support and advice to the service providers on challenges to assist in building an effective partnership for the benefit of the property
• Assist with resolving obstacles that may need to be addressed to achieve results
• Manage contract deliverables and performance
• Monitor costs and staffing levels relative to business levels in line with the service provider contract

Stakeholder Relationship Management

• Informs department / staff of information required to perform the duties in the Security operations effectively
• Communicates department's objectives, standards and operating procedures to internal and external service providers as per SLA
• Communicates any special requirements to other relevant operating departments
• Provides feedback and reports back to Unit management on the critical incidents and challenges within the gaming environments
• Liaises with authorities and police with regards investigations and case management
• Consult with stakeholders and provide feedback to necessary parties
• Provides direction and guidance on risk management to internal stakeholders

Education

• Grade 12
• B Tech Degree (Security Management)

Experience

• Minimum of 5 years' experience in Security management as well as managing a complex of this nature
• Previous security experience is an advantage
• Certifications/Accreditation/Registration/Licenses
• PSIRA B grade certificate (preferably PSIRA grade A certificate)

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)
• Vision, hearing (including with the use of aids)

Skills and Knowledge
Core & personal behavioural competencies

• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance of the outlet / product performance
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources Influencing & negotiating skills
• People leadership

Technical proficiency competencies

• Rapid tracking and review of visual information
• Use of Security equipment
• Compliance procedures and regulations
• Prolonged attention span
• Financial management
• Proficient Computer Skills - MS Office; EGS
• High levels of integrity
• English verbal communication skills

Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

Skills Required