Job Description

Village N Life is a leading Tourism and Hospitality Company based in Camps Bay.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Camps Bay Village is currently seeking a Residential Manager to manage and control all self-catering apartments to the standards laid down by the company, maximising revenues, profits and agreed budgetary limits.

Minimum Requirements

• Matric
• Hospitality qualification (advantageous)
• Opera (advantageous) or similar PMS system
• Experience in the same or similar position
• Familiar with the duties and procedures in the self-catering department or AIRBnB

Duties and responsibilities

Housekeeping

• Ensure all apartments are prepared according to Opera requests
• Manage the arrival and departures for the day operationally
• Ensure daily allocations are completed with maximum efficiency
• Ensure thorough pre arrival inspection is conducted prior to the arrivals of guests
• Ensure that exit inspections are done when guests have departed and any breakages/missing inventory communicated and charged accordingly
• Management of apartment inventory
• Standard stock and back up store protocol maintained
• Departure cleans planned and managed according to operational requirements
• Residential standards maintained
• Extensive care program to be maintained 100%
• Lost and found protocol followed

FACILITIES

• Property inspections - all areas clean and tidy daily (back of house to be as good as front of house areas)
• Storekeeping policy to be adhered to 100%
• Identify, communicate, and action any maintenance/facilities matters by observations & guest reviews
• Ensure any matters that cannot be resolved within the team is escalated to your manager

Communication

• Ensure effective liaison between operations and other departments
• Ensure accurate and timeous submission of all reports and administrative work
• To attend all management meetings as required

Guest Relations

• Readily available at all times to deal with problems or complaints in person and on WhatsApp
• Tend to and arrange for guest needs
• To monitor trends within the industry and make suggestions how these could be implemented

Human Resources

• Participate in progressive discipline
• Roster policy adhered to as per operational requirements and roster policy
• To be familiar with all local OHASA measurements
• Manage onsite IOD's
• To carry out or ensure that regular On-the-Job training is taking place to agreed standards
• To ensure dress code of staff is up to standard

Garden and Plants

• Attending to the plants of the property
• Ensuring the plants are in good health and watered adequately
• Mow the grass and de-weed the garden if necessary

Security

• Conduct a security walk around of the entire property
• To ensure lockdown is actioned accordingly
• Complete incident reports for guests and staff

Due to the large volume of applications received, please note that only candidates that meet the minimum criteria will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

Career Custodians