Job Description

All personal information submitted via the application process, together with communications, will be processed in accordance with our POPIA Notice, available via email at admin@collectionmcgrath.com. By submitting your application and information, howsoever submitted, you consent to the processing of your personal information in accordance with the provisions of the aforementioned Notice.

The purpose of the position is to correspond with local and international guests at the property and to balance the daily revenue report.

Minimum Experience and Qualification Required:

Grade 12 Post matric hotel school qualification would be advantageous 1-2 years' experience in a five-star property Computer literacy Excellent communication skills Good numeracy skills High level of English proficiency Must be motivated, enthusiastic, and energetic Must be a team player, with a positive attitude Must be willing to work shifts Must be able to work under pressure Own transport preferable

Key Performance Objectives:

Handle email requests in a professional and effective manner,

Handle guest inquiries in a professional and effective manner:

Ensure knowledge of hotel room categories and layout of the property

Ensure knowledge of different offerings at the property

Resolution of customer complaints.

Sense ownership.

Management of guest accounts:

Pit checks to be done on each shift daily

Operate the hotel's Property Management System: OPERA Cloud.

Check guest in upon arrival and check them out upon departure,

Operate the switchboard and direct calls,

Restaurant bookings and hotel reservations, and

Liaise effectively between departments.

Job Types: Full-time, Permanent

Ability to commute/relocate:

Constantia, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Experience:

Front Desk: 2 years (Required) * Hotel Reception: 2 years (Required)