Job Description

JOB TITLE : Receptionist

REPORTS TO : Front-office Manager

DUTIES & RESPONSIBILITES

Ensure that all company policies, procedures & SOPs are adhered to

Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied

Record, process & file all information relating to in-house guests

Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details

Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping

Receives Guests in a manner, which is polite, friendly & efficient

Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed

Liaise with hall porters to make sure that the guests' luggage is moved from the lobby area to their room

Ensures Front Office System is in accordance with Housekeeping Report

Prints contingency report when requested

Prints reports for use in Reception and for Hotel departments and ensures that they are circulated

Adheres to the Company Credit Policy

Completes End of Shift procedures in accordance with the company policy and procedures

Maintain a smart, clean and tidy personal appearance at all times

Prepares in advance for the arrival of groups

Performs additional duties as & when requested

CORE COMPETENCIES

Excellent command of English - both written & verbal

Customer service

Attention to Detail

Good team player

Act in good faith & in the best interest of the Company at all times

Knowledge of Opera Cloud would be an advantage

Ability to work shifts, week-ends & public holidays

Job Types: Full-time, Permanent

Experience:

Hotel Reception: 2 years (Required) Opera: 1 year (Required)
Work Location: In person