Job Description

Job Overview

Business Segment:

Corporate & Investment Banking

Location:

ZA, GP, Johannesburg, 5 Simmonds Street

Job Type:

Full-time

Job Ref ID:

80447600A-0002

Date Posted:

1/26/2026







Process, monitor and guide others across the end-to-end Billing process and resolve escalated queries that require investigation outside of standard operating procedures to provide accurate and timely Billing services for Investor Services (IS) transactions for clients across geographies. Deliver exceptional client service, manage incidents, and execute improvements to meet regulatory requirements and avoid revenue leakage to Investor Services Operations (ISO).



Qualifications

Type of Qualification:

Diploma

Field of Study:

Business Commerce, Finance and Accounting, Banking



Experience Required

Operations Production Services

Operations

5-7 years

Application of financial principles to invoicing, collections and billing functions across geographic jurisdictions (preferably sub-Saharan Africa).



5-7 years

Demonstrated ability to adapt from automated to manual processing, to interpret pricing letters and convert to mathematical calculations and process working instructions documentations.



5-7 years

Experience building global client relationships and engaging with internal and external stakeholders



5-7 years

Experience in an operational environment managing service delivery to meet expectations of internal and external stakeholders. Advanced excel skills.



5-7 years

People Management experience.



5-7 years

Sound knowledge of ISO9001 Quality Management principles. Report writing skills.



Additional Information

Behavioural Competencies:

Articulating Information

Challenging Ideas

Convincing People

Developing Expertise

Directing People

Embracing Change

Empowering Individuals

Examining Information

Following Procedures

Interacting with People

Interpreting Data

Inviting Feedback

Making Decisions

Providing Insights

Pursuing Goals

Resolving Conflict

Taking Action

Understanding People

Upholding Standards

Valuing Individuals

Technical Competencies:

Bookkeeping

Monitoring

Data Analysis

Business Insights

Client Relationship Management

Coaching and Mentoring

Continuous Improvement

Management Infotmation Reports

Financial Acumen

Operations Risk Management

Product and Services Knowledge

System Improvements

Query Resolution

Reconciling Financial Records

Development or Controls

Root Cause Analysis

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za