Job Description

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Job Advert Summary

The Lodge Manager is responsible for overseeing and coordinating all aspects of the lodge's daily operations. This includes ensuring superior guest experiences, maintaining high operational standards, optimizing financial performance, and upholding the company's values and service ethos.

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Minimum Requirements

Comprehensive operational knowledge of all lodge departments Sound understanding of South African Labour Law Strong grasp of health and safety legislation and compliance protocols Excellent interpersonal, verbal, and written communication skills Demonstrated ability to manage time effectively and coordinate multiple projects Strong leadership presence with a proven ability to lead by example and foster team motivation
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Duties and Responsibilities

Lead and manage the Heads of Department (HOD) team across all operational areas, including health and safety compliance and staff well-being. Ensure the consistent delivery of outstanding guest experiences that meet or exceed expectations. Uphold and maintain operational excellence across all departments in alignment with Qwabi's brand and service standards. Assign daily responsibilities to HODs, monitor performance, and ensure a clear understanding of roles, responsibilities, and performance expectations. Evaluate team productivity and provide regular, constructive feedback to encourage professional growth. Manage lodge expenses proactively, implement cost-saving initiatives, and ensure financial targets are met. Act as a professional ambassador of the lodge, promptly addressing and resolving guest concerns or complaints. Provide timely and accurate operational reports to the General Manager, covering all aspects of lodge performance. Ensure a safe, healthy, and positive work environment for all staff, including effective management of staff meals and accommodation. Promote open, effective communication within the leadership team and across departments to support seamless operations. Build and sustain positive relationships with the local community, service providers, suppliers, and contractors. * Represent and uphold the mission, vision, and ethical values of the management company throughout all lodge operations.