Job Description

Job Purpose
*The Gaming Technical Manager has the overall responsibility and accountability for leading and managing the gaming technical operations for the business unit in line with gaming regulations; legislative requirements and company standards
Key Performance Areas
Delivered Gaming Technical Plans *Understand the Group Technical planning and delivery strategy and align Unit Strategy *Conduct SWOT analyses and feasibility studies * Develop strategic objectives for the Unit's gaming technical deliverables * Facilitate the management and achievement of milestones of deliverables ** Understand and integrate leading trends and technology with regard to surveillance and security practices *Conduct a risk analysis of the business unit areas concerning internal and external risk and compliance management *Manage and allocate people and operational resources *Align practices with EE, SD, and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property * Act as a Subject Matter Expert on gaming technical issues for the unit *
Gaming Technical Standards & Governance: * Oversee the development and availability of gaming technical standards and processes at a unit level - ensuring they are updated and communicated *Integrates Group standards into Unit Operations * Monitor and align practices with new legislative compliance, gaming regulation requirements, and security protocols *Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business. *Conduct weekly walkabouts of work areas, both front-of-house and back-of-house areas to monitor compliance *Conducts control self-assessments * Ensure all staff are trained and found competent against job requirements *Works with internal stakeholders (surveillance, security, and internal auditors) to identify risk areas and address these *
Technical Gaming Product: *Identifies product performance and makes recommendations to address opportunities and gaps *Build a business case to motivate gaming enhancements and obtain stakeholder buy-in * Compile and coordinate plans for the execution of new projects and machine moves *Implement and manage approved projects in line with timelines and budget *Measure and conduct post-mortem feedback on the implementation of new projects *Shares unit successes with other operation Reports: *Complete the following reports in line with the relevant requirements: *Gaming Board reports *Investigative/ Audit Reports *Monthly Financial Review reports *Risk Reports *Month-end reports *FIC reporting
People Management: *Provides direction and support to management and employees concerning surveillance, compliance, and security policies, procedures, initiatives, and innovations *Provides motivation and leadership to promote positive working relationships and employee relations within the department *Track, measure, and enhance employee engagement *Identify and manage training, coaching, and development requirements in line with strategic plans, e.g. skills shortages, succession plans, and talent to build a solid talent pipeline *Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) *Source and Select talent as per the EE plan ** Drive the employee value proposition ** Performance Management and coaching of reporting managers to ensure KPAs are achieved *Facilitates a performance management culture *
Budget Management: * Financial Management for the Unit Gaming Technical function including: *Budget *Cost management *Capex * PIP and forecasting *Financial reporting for the function *
Customer Experience Management: *Develops standards on the customer experience for gaming technical in line with the unit strategy and customer value proposition ** Deals with escalations/complaints effectively and efficiently to resolution. ** Be available on the floor to interact with VIP punters and guests when required ** Enable staff that interact with the customer telephonically or in person to provide quality customer experience standards. ** Monitor the customer experience offered by the team and address gaps *
Stakeholder Relationship Management: *Informs department/staff of information required to perform the duties in the gaming technical operations effectively *Communicates department's objectives, standards, and operating procedures to internal and external service providers as per SLA *Liaises with the marketing department to understand needs and make recommendations concerning technical promotional tools and application designs *Manages the relationships and costing with vendors and suppliers *Communicate any special guest requirements to other relevant operating departments *Provides feedback and reports back to Unit management on the performance and challenges within the gaming technical environment *Provides feedback on operations to the management team on initiatives, performance, ** concerns, etc. *Consult with stakeholders and provide feedback to necessary parties *Provides direction and guidance on risk management to internal stakeholders *Train and coach Business units to deliver the gaming technical objectives - legislative requirements, GB updates, leading practice in gaming technology, etc *
Education
*Grade 12 / N4 with a Trade
*T3, S4, or equivalent (Light Current)
Experience

• Minimum of 3 years' experience in a Gaming Technical shift management position *Certifications/ Accreditation/ Registration/ Licenses: *Meets all requirements for a Gaming license *Work conditions and special requirements: *Ability to work shifts that meet operational requirements *Physically able to move operating equipment *Visual acuity and ability to identify colours *

Skills and Knowledge
*Motivating others / gaining co-operation *Decision-making *Problem-solving and designing equipment, systems *Training; coaching; keeping abreast of new developments in the field *Planning and organisation *Analysing / Diagnosing product performance *Reviewing - Assessing feasibility; assessing compliance; efficiencies *Appraising / Developing Others including evaluating for recruitment, performance, coaching, and training *Controlling people and non-people resources *Influencing & negotiating skills ** People management *Gaming Product performance methodologies *Gaming equipment repair, care and maintenance *Proficient Computer Skills - MS Office; EGS *Gaming Component Research & Development *Gaming Product knowledge (Slots Technical) *Gaming Regulations and compliance procedures *Gaming Revenue Analysis & forecasting *Operational Management *Proficient Computer Skills *EGS, is an advantage *English Written and verbal Communication skills *Financial acumen
Equity
*Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

Skills Required