Job Description

Closing Date: 2025-07-26
Job Type: Permanent
Job Level: Management
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Food & Beverage Manager - Luxury Boutique Property - KwaZulu-Natal North Coast
Our client, an exclusive 5-star luxury boutique hospitality property on the KwaZulu-Natal North Coast, is seeking a seasoned and highly motivated Food & Beverage Manager. The ideal candidate is a hands-on and experienced F&B leader with a strong operational background, keen financial insight, and a passion for delivering a world-class guest dining experience.
Description
The Food & Beverage Manager will be responsible for overseeing all aspects of the F&B department, ensuring impeccable service, optimal profitability, and a consistently high standard across the guest experience. This leadership role requires someone who is confident in managing both front- and back-of-house operations, has excellent team management abilities, and can contribute strategically to the broader business objectives.
Key Responsibilities:
Operations:

• Oversee daily operations across all F&B outlets, ensuring consistency in service and presentation
• Work closely with the Head Chef on menu development, cost control, and guest experience design
• Maintain hygiene, health, and safety standards across all F&B areas
• Design and execute creative guest experiences aligned with current trends and the brand's identity
• Monitor guest satisfaction through regular feedback and audits
• Ensure the ambiance and service style across outlets reflect luxury expectations at all times

Financial Oversight:

• Manage F&B cost centres and ensure food and beverage profitability within target margins
• Monitor and control beverage stock and purchasing
• Collaborate with the GM and Head Chef on cost reviews, budgets, and forecasts
• Maintain strict control of inventory and Capex spending
• Deliver monthly reporting and performance analysis

Human Resources & Leadership:

• Lead and motivate the F&B team to achieve operational excellence and service delivery
• Drive recruitment, training, and upskilling of all F&B staff
• Implement effective performance management systems, including KPIs and development plans
• Maintain a structured yet fair approach to staff management, fostering a high-performance culture
• Conduct regular team briefings, coaching sessions, and appraisals

Marketing & Brand Development:

• Ensure all brand standards are consistently upheld
• Contribute to the annual guest experience plan and associated marketing budget
• Research international F&B trends and incorporate innovations into the offering
• Work closely with the GM on brand-aligned strategies and guest engagement

Minimum Requirements

• Minimum 4 years' F&B management experience in a 5-star hotel or luxury boutique environment
• Hospitality Management Diploma or Degree (preferred)
• Excellent communication and guest-interaction skills
• Proven track record in F&B financial and operational leadership
• Strong computer literacy (MS Office, Opera, Micros)
• Knowledge of stock, cost control systems, and budgeting
• Sound HR knowledge and experience with performance management
• Excellent attention to detail and service standards

Location: KwaZulu-Natal North Coast
Job Level: Department Head
Salary: R30,000 per month (negotiable based on experience)
Accommodation: Not provided - local candidates or those with own accommodation preferred
Reporting To: Hotel Manager and Managing Director