Floor Manager (hospitality)

Pretoria, Gauteng, South Africa

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Key Responsibilities

Supervise daily front-of-house operations during service periods.
Ensure high standards of customer service and guest satisfaction.
Manage waitstaff, hosts, and floor teams, including shift supervision and task allocation.
Monitor service flow, table turnover, and staff productivity.
Handle customer queries, complaints, and service recovery professionally.
Ensure restaurant cleanliness, presentation, and brand standards are maintained.
Support training and onboarding of new front-of-house staff.
Assist with opening and closing procedures.
Communicate operational issues to the Restaurant Operations Manager.

Minimum Requirements

Minimum 1-3 years' experience in a restaurant supervisory or senior waiter role.
Strong customer service and communication skills.
Proven ability to lead and motivate a front-of-house team.
Basic understanding of restaurant service flow and operations.
Ability to work shifts, weekends, and public holidays.
Reliable transport.

Key Competencies

Working Hours
Shift-based, including evenings, weekends, and public holidays.

Hospitality

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