Customer Services
Cape Town, Western Cape, South Africa
Job Description
We now have an exciting opportunity for an experienced Customer Service Centre Agent!
:
We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels.
Key Responsibilities :
- Query Handling (Inbound/E-mail/Webchat/etc.)
- Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
- Liaising with internal/ external parties to resolve customer queries
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
- Provide accurate information to customers
Requirements
- Experience within the UK market for 12 months minimum
- Previous experience in E-mail & Webchat support
- A Matric Certificate or equivalent qualification
- Proficiency in English is an essential requirement
- Neutral accent
- Credit and Criminal Clear
- Able to work rotational shifts
- A minimum of 12 months client service experience in dual-focus capacity will be advantageous
- Able to start immediately
For more information please contact:
Zaida Jumat
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Job Detail
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Job IdJD1279437
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned