Job Description

Oxford University Press Southern Africa

Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to reach more and more people around the world to achieve their potential.

Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.

Customer Services Internship

Principal Accountabilities:

• Provide an efficient and on time response to inbound calls and to process orders
• Answer calls in line with set standards to resolve customer queries
• Handle customer call courteously, efficiently, and promptly
• Receive product training to be able to promote products to customers
• Follow-up with internal teams on customer queries
• Provide 1st line support on digital products
• Communicate progress of queries to customer
• Provide requested documentation to customer e.g backorder reports, copy of original order, proof of deliveries etc
• Gain exposure and develop an understanding of:

• the educational publishing industry,
• the customer service department
• the OUPSA product
• database maintenance
• SAP, MS Office, Qlikview

Qualifications and Experience

• A diploma or degree in a relevant field
• Experience in a call centre or customer care role or environment will be an advantage
• Computer literacy - Word, Excel, PowerPoint
• South African citizen
• Access to reliable transport

Attributes

• Ability and willingness to learn: Have an open mindset and attitude to learn
• Collaboration: Working with internal and external teams
• Initiative: Foster new ideas and solutions to projects and processes
• Resilience: Ability to manage time well, work under pressure and meet tight deadlines
• Analytical thinking: Being able to analyse and capture data

At Oxford University Press we believe education is the most powerful weapon one can use to transform live and to empower teachers and learners. By making knowledge accessible through the delivery of our educational products and support services to teachers, we strive to positively impact the lives of millions anytime, everywhere.

Oxford University Press, an equal opportunity employer, seeks a talented graduate to fill the Customer Services Internship position based in Goodwood, Cape Town. Oxford University Press will consider all applications in terms of its Employment Equity Plan, which acknowledges the need for transformation.

Closing date: 18 September 2023

Oxford University Press