Telesure Investment Holdings
RESPONSIBILITIES Administration Produce, update and provide best practice administrative support to the team and external partners. Ensure effective management of Channel Manager Diary. Maintain records of the birthday calendar for Internal teams and external partners. Ensure Broker Code and VDN…
JOB PURPOSEManage a team\'s performance outputs within the retentions department.RESPONSIBILITIESOperations ManagementSupervise others working within established operational systems. Oversee and manage a retention team in line with targets, company goals, objectives, policies and procedures. Maximize customer retention. Responsible for aspects of…
JOB PURPOSEProvide coaching, guidance, feedback, recommendations and follow up on identified coaching opportunities to call centre consultants and managers. Focus on an end to end basis on service complaints, customer feedback, surveys, SQA, product change/new product alignment training and other…
JOB PURPOSE Process already captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim. Assist with any adhoc administrative tasks and provide support the Inbound Team…
b'JOB PURPOSE Effectively and efficiently support the specific teams with operational requirements, maintain effective relationships with external partners and internal personnel through effective administrative activities to meet business requirements. Administration Produce, update and provide best practice administrative support to the…
JOB PURPOSE The Financial Advisor will be responsible for conducting financial needs analysis for both Life and Investment planning needs, utilize extensive expertise to provide financial advice to customers, grow client base and prospecting of new clients. RESPONSIBILITIES Sales Opportunities…
ABOUT US: ABOUT US: Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\xe2\x80\x99s leading financial long and short term insurance providers. Our portfolio includes South Africa\xe2\x80\x99s most loved and recognisable brands such as 1st…
JOB PURPOSE To ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results. RESPONSIBILITIES Operations Management Supervise a team/teams within the Contact Centre to drive…
JOB PURPOSE Manage a team of researchers in Customer Experience Enablement and be responsible for consulting to business regarding various research projects, research objectives and research protocols, aligned to best practice. RESPONSIBILITIES Research Manage various research initiatives and ad hoc…
JOB PURPOSE Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and…
ABOUT THE COMPANY Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\xe2\x80\x99s leading financial service providers. Our portfolio includes short term insurers, a long term insurer, health insurance as well as an insurance and…
JOB PURPOSE Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and…
JOB PURPOSE Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consultant. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.…
ABOUT THE COMPANY Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\xe2\x80\x99s leading financial long and short term insurance providers. Our portfolio includes South Africa\xe2\x80\x99s most loved and recognisable brands such as 1st for…
ABOUT THE COMPANY Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\xe2\x80\x99s leading financial long and short term insurance providers. Our portfolio includes South Africa\xe2\x80\x99s most loved and recognisable brands such as 1st for…
Turn Around Time Expected Behaviour: E mails responded to within the communicated TAT Absenteeism Expected Behaviour: Each 3 month rolling period will have the absenteeism average determined by taking the total absenteeism days and dividing it by 3 Hold and…
ABOUT THE COMPANY TIH is the holding company of some of South Africa\xe2\x80\x99s leading financial service providers. Our portfolio includes short term insurers, a long term insurer, health insurance as well as an insurance and personal finance comparison platform. We\xe2\x80\x99re…
JOB PURPOSE To ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required sales and operational results. Ensure inbound and outbound policy sales, based on contacts and…
JOB PURPOSE Inbound or outbound policy sales, based on contacts and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose solutions and benefits to the customer. Need a solid knowledge of…
JOB PURPOSE Ensure Payroll Compliance. Balancing the payroll accounts by resolving payroll discrepancies. Proactive, organised and sound analytical/problem solving skills. Specialist knowledge and experience running all aspects of a payroll function. RESPONSIBILITIES Financial Management and Control Work within established systems…
JOB PURPOSE Build and develop the Brand\'s social communities through participating in discussions, listening to the current ones, and finding new ways to engage the digital community in order to create advocates for the Brand. RESPONSIBILITIES Social Campaign Development Content…
JOB PURPOSE The Junior Product and Proposition Manager plays a pivotal role in our short term insurance company by contributing to the development, management, and promotion of insurance products and propositions. This position involves a combination of analytical, strategic, and…
JOB PURPOSE Develop relationships with customers to enable growth within business insurance channel. Meet the metrics that has been set out by business and execute on KPI\'s within the BI sales unit. RESPONSIBILITIES Business Development Monitor and assess sales and…
JOB PURPOSE Manage and prioritize IT Systems Development tasks through the effective deployment of resources and efficient workload allocation. Lead a team of system developers to drive innovation and ensuring that Business IT Systems requirements are sufficiently developed and adhered…
JOB PURPOSE To find the best quality parts at the lowest possible price in order to drive down repair costs, ensuring suggested parts are used and achieving company cost savings by doing so. RESPONSIBILITIES Contract Management Deliver required outcomes by…
Compliments Expected Behaviour: "3 Compliments " Cancellation Ratio Expected Behaviour: Target 4% ( Cancellations as a percentage to calls taken SQA Expected Behaviour: 85% accuracy Compliance Score below 5 Quality Assurance Alerts Expected Behaviour: "Target less than 5% " Finding…
JOB PURPOSE Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and…
JOB PURPOSE Manage and process claims by working together as a team to guide the broker / policyholder along the claims process, investigate the claim for legitimacy and the extent of the damage, and eventually approve or deny a claim…
JOB PURPOSE Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and…
JOB PURPOSE Support and maintain database systems and identify potential risk to data and integrity not only on database level but also Infrastructure level. The role is responsible for planning, developing, installing, configuring, supporting, and optimising all database related systems.…
JOB PURPOSE The Senior Linux Systems Engineer will be involved in configuring, maintaining, and administrating the Linux estate including the Kubernetes and Docker solutions. The Senior Linux System Engineer will be involved with determining strategy and will also aid in…
Job Purpose Chief custodian and manager of a brand to drive the long and short term marketing strategy to achieve the overall objectives for the brand. Achieve brand objectives set to improve brand power, marketing effectiveness and targets, share of…
JOB PURPOSE Manage and prioritize IT Systems Development tasks through the effective deployment of resources and efficient workload allocation. Lead a team of system developers to drive innovation and ensuring that Business IT Systems requirements are sufficiently developed and adhered…
Job Purpose Design, optimise and review the Technical Infrastructure on the TIH South African IT Infrastructure. Incorporate a holistic view of the assessment of new or existing technologies being deployed or modified, whilst accounting for the infrastructure technologies. Proactively identify,…
JOB PURPOSE Responsible for accurately assessing the damage/loss incurred by customers to determine the appropriate cost and safe repair methods. EDUCATION General Education Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel…
RESPONSIBILITIES: Organisational Risk Management Support others by carrying out simple risk monitoring and assessment tasks. Underwriting Insurance Cases Support the underwriting of existing business and renewal cases by verifying the completeness and accuracy of information and checking against standard rates,…
ABOUT THE COMPANY Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\xe2\x80\x99s leading financial long and short term insurance providers. Our portfolio includes South Africa\xe2\x80\x99s most loved and recognisable brands such as 1st for…
Job Purpose Ensures vehicles are effectively and timeously towed to the agreed destinations, in line with TIH policies and procedures. Generate cost savings for TIH and the customer by negotiating the towing costs with non suppliers. Responsibilities Administration Administer the…
ABOUT THE COMPANY Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\xe2\x80\x99s leading financial long and short term insurance providers. Our portfolio includes South Africa\xe2\x80\x99s most loved and recognisable brands such as 1st for…
Team Enablement Expected Behaviour: Keep same as system generated description Customer Satisfaction Expected Behaviour: 360 feedback from Direct sales management team Succession Expected Behaviour: Keep same as system generated description Employee Turnover Expected Behaviour: Keep same as system generated description…
JOB PURPOSE: Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consultant. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.…
Finding A Better Way and Problem Solving Expected Behaviour: Proactively analysis of business conducted monthly considering feedback received, trends analysed and action plan put in place to test minor, improve, innovate systems, processes and communication. Plan maintained and managed with…
Hippo.co.za is searching for a Marketing Automation Manager who lives and breathes marketing automation. If that\xe2\x80\x99s you, apply to now to join one of SA\xe2\x80\x99s most innovative brands and award winning teams. The right person for this job is a…
JOB PURPOSE Facilitates the retention of policies through company approved retention strategies. Focuses on maintaining customer relationships, meeting various KPIs and troubleshooting specific customer problems. Has a solid knowledge of products, their characteristics, and market. Focus on growth of brand…
ABOUT THE COMPANY Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa\xe2\x80\x99s leading financial long and short term insurance providers. Our portfolio includes South Africa\xe2\x80\x99s most loved and recognisable brands such as 1st for…
ABOUT THE COMPANY TIH is the holding company of some of South Africa\xe2\x80\x99s leading financial service providers. Our portfolio includes short term insurers, a long term insurer, health insurance as well as an insurance and personal finance comparison platform. We\xe2\x80\x99re…
RESPONSIBILITIES Broker Customer Service Provide a quality service to Brokers, while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with queries and investigating and resolving customer problems. Ensure continuous enforcement of new and…
JOB PURPOSE Assist in the design and implementation of a technical underwriting framework for TIH that fosters superior risk selection, streamlined processing, loss ratio management and underwriting profitability. RESPONSIBILITIES Underwriting Contribute to the decisions around technical or professional underwriting and…
Hippo.co.za is recruiting for a Community Manager who is passionate about building our brand\xe2\x80\x99s social media communities through participating in discussions, listening to the current ones, and finding new ways to engage the digital community in order to create advocates…
JOB PURPOSE Manage a team\'s performance outputs within the retentions department. Meet the metrics that has been set out by business. Operations Management Oversee an operational area with guidance from senior colleagues and manage a retentions team in line with…
Cancellations Expected Behaviour: Policies originally saved/reinstated are review either 3 or 6 months later to determine ratio no longer active compared to original save/reinstated number Talk Time Expected Behaviour: Time spend talking to customers SQA Average Expected Behaviour: Voice/ EQM…
JOB PURPOSE Be a custodian of our brands. Create, execute and monitor brands\xe2\x80\x99 strategies that deliver on brands\xe2\x80\x99 requirements. Report, monitor and analyse marketing and brands\xe2\x80\x99 activities and maintain a keen interest in the growth and profitability of the overall…
JOB PURPOSE Develop, create, and modify general computer applications software or specialized utility programs. Analyse user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyse and design…
ABOUT THE COMPANY TIH is the holding company of some of South Africa\xe2\x80\x99s leading financial service providers. Our portfolio includes short term insurers, a long term insurer, health insurance as well as an insurance and personal finance comparison platform. We\xe2\x80\x99re…
JOB PURPOSE Responsible for ensuring that customer\xe2\x80\x99s are assisted 24/7 in the event of a vehicle accident where the vehicle is non drivable. Obtain all relevant information, firsthand, from the customer, tow truck driver or third party involved in the…
JOB PURPOSE Perform investigations and analysis of business ideas, needs and problems, and create proposals thereof. RESPONSIBILITIES Needs Assessment Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues. Liaise with operational, tactical…
JOB PURPOSE Reduce risk to the company and the customer through the effective audit and evaluation of skills, processes, systems and claims decision making in alignment with Industry requirements. RESPONSIBILITIES Quality Testing Validate and interpret complex test data to evaluate…
JOB PURPOSE Strategically implement operational plans to achieve the required sales KPI\'s. Operations Management Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).Plan, schedule and review workload to improve productivity by…
ABOUT THE COMPANY TIH is the holding company of some of South Africa\xe2\x80\x99s leading financial service providers. Our portfolio includes short term insurers, a long term insurer, health insurance as well as an insurance and personal finance comparison platform. We\xe2\x80\x99re…
The support agent may be required to provide systems training to some user groups on and ad hoc basis. This may require some travel to locations within South Africa. Responsibilities: Support users telephonically (Web Application Support) User contact and communication…
JOB PURPOSE Manage a team of Customer Services Consultants to ensure effective delivery of service to all levels of inbound and outbound client interactions. RESPONSIBILITIES Operations Management Provide operational support services and sometimes act as first line supervisor of a…
JOB PURPOSE Strategically implement operational plans to achieve the required sales KPI\'s. RESPONSIBILITIES Operations Management Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). Plan, schedule and review workload to improve…