Customer Service Representative
Johannesburg, GP, ZA, South Africa
Job Description
Position Overview
We are seeking a dedicated and customer-focused
Customer Service Representative
to join our team. The ideal candidate will be the first point of contact for clients, handling inquiries across multiple channels and ensuring every interaction meets a high standard of service. This role requires excellent communication skills, strong problem-solving abilities, and a proactive approach to improving the customer experience.
Key Responsibilities
Respond promptly to customer inquiries via email, phone, and live chat. Troubleshoot and resolve product or service issues by clarifying concerns and offering effective solutions. Accurately log, manage, and follow up on cases using Freshdesk CRM or task boards in Monday.com. Collaborate with internal teams to escalate and resolve complex issues efficiently. Maintain accurate and up-to-date records of all customer interactions, transactions, and feedback. Identify recurring customer pain points and recommend process improvements. Consistently achieve performance metrics, including response times, satisfaction scores, and resolution rates.
Qualifications
12 years of proven experience in customer service or client-facing roles. Hands-on experience with
Freshdesk CRM
and/orMonday.com
is strongly preferred. Excellent written and verbal communication skills in English. Strong problem-solving ability with the capacity to remain calm under pressure. Highly organized with sharp attention to detail. * Comfortable working both independently and collaboratively within a team.
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Job Detail
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Job IdJD1519756
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned