Customer Service Representative
Cape Town, Western Cape, South Africa
Job Description
Customer Service Representative (UK Support) - Cape Town
- R15,000/month + discretionary bonus
- Bloubergstrand - Big Bay (soon)
- 20 days leave + public holidays (UK bank holidays)
- Medical Aid cover planned
Join our client's team - one of the UK's fastest-growing LED lighting companies - as they build a brand-new customer service hub in Cape Town.
They're not your average e-commerce company. They believe great service beats everything. And we're bringing that belief to South Africa, where you can grow your career from the ground up.
What you will do
Working closely with our clients' UK-based team in Manchester, you'll be part of a friendly and focused customer service squad that handles:
- Calls and email queries from UK customers
- Order issues: missing items, parcel redirection, returns
- Stock availability and product questions
- Fast, professional, right-first-time problem-solving
What we're looking for
- Grade 12 qualification
- 2+ years of customer service experience within the e-commerce space
- Strong English communication skills (written & spoken)
- A friendly, can-do attitude and love for customer service
- Ability to multitask and stay calm under pressure
- Attention to detail and a proactive approach
- Own reliable transport is a bonus
Skills Required
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Job Detail
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Job IdJD1506823
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R15,000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned