Customer Service Representative
Job Description
Customer Service Representative (UK Support) - Cape Town
R15,000/month + discretionary bonus
Bloubergstrand - Big Bay (soon)
20 days leave + public holidays
Medical Aid cover planned
Love solving problems and making customers smile?
Join our client's team - one of the UK's fastest-growing LED lighting companies - as they build a brand-new customer service hub in Cape Town.
They're not your average e-commerce company. They believe great service beats everything. And we're bringing that belief to South Africa, where you can grow your career from the ground up.
? What you will do
Working closely with our clients' UK-based team in Manchester, you'll be part of a friendly and focused customer service squad that handles:
- Calls and email queries from UK customers
- Order issues: missing items, parcel redirection, returns
- Stock availability and product questions
- Fast, professional, right-first-time problem-solving
? What we're looking for
- Grade 12 qualification
- 3+ years of customer service experience within the e-commerce space
- Strong Freshdesk experience
- Brightpearl CRM experience is beneficial
- Strong English communication skills (written & spoken)
- A friendly, can-do attitude and love for customer service
- Ability to multitask and stay calm under pressure
- Attention to detail and a proactive approach
- Own reliable transport is a bonus
Skills Required
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Job Detail
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Job IdJD1505920
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R12,000-15,000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned