Job Description

Job Title:


Customer Service Representative



Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.



You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

A monthly basic salary Fantastic Employee Assistance Programme (EAP) Medical aid for main member covered by company Subsidised transport Group life cover Access to financial well-being sessions, will writing sessions and stress management sessions Team building and upskill training opportunities Interactive and inclusive company culture

This Customer Support Advisor role at Concentrix is a great match if you have:

2 years customer service experience, call centre AND / OR 12 months Gas & Electric experience OR Collections experience Ability to type 25wpm (Essential) Must have passed Grade 12 Ability to work rotational shifts aligned to UK business hours Proficient in English verbal communication Minimum B2 (English Language level, Email Writing and Computer Lit) Are self-motivated and highly responsible

What will you do in this role

Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities. Be able to demonstrate good listening skills Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan. Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers. Demonstrate a superior level of empathy whilst efficiently supporting the customer. The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer. The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.


Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!


With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


Location:


ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:


Time Type:


Full time

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