Job Description

Eastern Cape, Port Elizabeth

Monthly Cost To Company (Market related)

Our client in the Manufacturing Industry, based in Port Elizabeth, is currently looking to employ a Customer Account Administrator.
As a Customer Account Administrator, you play a pivotal role in the commitment to exceptional customer satisfaction and operational excellence. As a crucial link between the customers and internal teams, you will be at the forefront of order processing, customer communication, and continuous improvement within a thriving manufacturing environment.
An awesome career opportunity awaits!

Requirements:

• National Senior Certificate / Matric.
• National Diploma / Bachelorxe2x80x99s Degree in Business, Administration, or a related field (advantageous).
• Previous experience in customer service or account management, preferably in a manufacturing setting.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency in relevant software and tools for order processing and customer relationship management.

Duties and Responsibilities:
Order Processing:

• Receive and process customer orders accurately and efficiently.
• Collaborate seamlessly with production and logistics teams to ensure on-time delivery.

Customer Communication:

• Respond promptly to customer inquiries, providing comprehensive information on products, services, and order status.
• Address and resolve customer concerns with a focus on exceeding expectations.

Record Keeping:

• Maintain meticulous records of customer interactions, transactions, and order details.
• Update customer accounts with relevant information and changes.

Coordinating with Internal Teams:

• Liaise with sales, production, and logistics teams to optimize workflow and meet customer expectations.
• Communicate special requirements or requests from customers to relevant departments.

Billing and Invoicing:

• Generate accurate invoices for products or services.
• Collaborate with the finance department to resolve any billing discrepancies.

Continuous Improvement:

• Identify opportunities for process improvement within the customer account administration function.
• Provide valuable feedback on customer preferences and market trends to enhance overall satisfaction.

Quality Assurance:

• Ensure products meet quality standards before delivery.
• Address and resolve quality-related issues in collaboration with the quality control team.

Relationship Building:

• Cultivate positive relationships with customers, understanding their needs and preferences.
• Proactively anticipate customer needs and provide innovative solutions.

Please consider your application unsuccessful if you are not contacted within two weeks of applying.

Headhunters