Job Description

Eastern Cape, Port Elizabeth

Monthly Cost To Company (Market related)

Our client in the manufacturing industry based in Port Elizabeth is currently looking to employ a Customer Account and Administration Manager.

Main purpose of the position:

• As a customer account and administration manager you will play a pivotal role in ensuring seamless communication with clients, managing the end-to-end sales process, and overseeing administrative tasks critical to the organisations success.
• New product development support, customer account management and administrative duties.

Requirements:

• Bachelors Degree in Business Administration, Commerce or related field.
• Proven experience in customer account management and administration.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within a team environment.
• Proficiency in CorelDraw and Microsoft Office Suite.
• Strong attention to detail and problem solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of composite solutions or relevant industry experience is a plus.
• Familiarity with pricing strategies and negotiation techniques.
• Sales experience (advantageous).

Responsibilities:
New Product Development Support:

• Participate in client meetings to understand their needs and product requirements.
• Collaborate with clients to develop pricing proposals for new products.
• Liaise with the R&D department to ensure timely progress and adherence to deadlines.
• Provide regular feedback on progress to clients.

Sales/ Customer Account Management:

• Furnish clients with detailed production information, including dimensions, weights, colours, designs and pricing.
• Develop and present comprehensive quotations and invoices.
• Utilize CorelDraw to create retail store floor plan proposals.
• Negotiate transportation quotes and explore cost saving opportunities.
• Manage post quotation client follow ups.
• Coordinate production orders, maintaining consistent communication with the production team.
• Keep clients updated on order lead times and any developments.
• Arrange transportation and generate packing lists for dispatched goods.
• Address transportation issues, inform clients of changes, and ensure successful delivery.
• Conduct post delivery follow ups to confirm client satisfaction.
• Manage invoicing, including generation, distribution, and follow up payments.
• Notify clients of any price adjustments.

Administration:

• Validate transport and supplier invoices against documented agreements.
• Complete vendor application forms and assist with BBBEE certificate submissions.
• Verify customer rebate invoices and collaborate with the creditors department for payment.
• Undertake additional tasks as directed by the employer to support business operations.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.

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