Job Description

Position duties:

New Product Development Support:

• Participate in client meetings to understand their needs and product requirements.
• Collaborate with clients to develop pricing proposals for new products.
• Liaise with the R&D department to ensure timely progress and adherence to deadlines.
• Provide regular feedback on progress to clients.

Sales / Customer Account Management:

• Furnish clients with detailed production information, including dimensions, weights, colours, designs, and pricing.
• Develop and present comprehensive quotations and invoices.
• Utilize CorelDraw to create retail store floor plan proposals.
• Negotiate transportation quotes and explore cost-saving opportunities.
• Manage post-quotation client follow-ups.
• Coordinate production orders, maintaining consistent communication with the production team.
• Keep clients updated on order lead times and any developments.
• Arrange transportation and generate packing lists for dispatched goods.
• Address transportation issues, inform clients of changes, and ensure successful delivery.
• Conduct post-delivery follow-ups to confirm client satisfaction.
• Manage invoicing, including generation, distribution, and follow-up on payments.
• Notify clients of any price adjustments.

Administration:

• Validate transport and supplier invoices against documented agreements.
• Complete vendor application forms and assist with BBBE certificate submissions.
• Verify customer rebate invoices and collaborate with the creditors department for payment.
• Undertake additional tasks as directed by the employer to support business operations.

Position requirements:

• Bachelorxe2x80x99s degree in business administration, Commerce, or related field.
• Proven experience in customer account management and administration.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within a team environment.
• Proficiency in CorelDraw and Microsoft Office Suite.
• Strong attention to detail and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of composite solutions or relevant industry experience is a plus.
• Familiarity with pricing strategies and negotiation techniques.
• Sales experience is a plus but not a deal breaker.

Staff Unlimited Recruitment