Job Description

Our client, a manufacturer of innovative and high-quality products with a dedication to excellence, is currently seeking a Customer Account Administrator to join their dynamic team. Our client offers a collaborative and innovative work environment where your contributions are valued and recognized. Application Process: If you are a motivated individual with a passion for customer satisfaction and administration, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role to kayla@persnet.co.za Our client is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates. Role Overview: Join our client's dynamic team as a Customer Account Administrator, playing a pivotal role in our commitment to exceptional customer satisfaction and operational excellence. As a crucial link between our customers and internal teams, you will be at the forefront of order processing, customer communication, and continuous improvement within a thriving manufacturing environment. Responsibilities: Order Processing:

• Receive and process customer orders accurately and efficiently.
• Collaborate seamlessly with production and logistics teams to ensure on-time delivery.

Customer Communication:

• Respond promptly to customer inquiries, providing comprehensive information on products, services, and order status.
• Address and resolve customer concerns with a focus on exceeding expectations.

Record Keeping:

• Maintain meticulous records of customer interactions, transactions, and order details.
• Update customer accounts with relevant information and changes.

Coordinating with Internal Teams:

• Liaise with sales, production, and logistics teams to optimize workflow and meet customer expectations.
• Communicate special requirements or requests from customers to relevant departments.

Billing and Invoicing:

• Generate accurate invoices for products or services.
• Collaborate with the finance department to resolve any billing discrepancies.

Continuous Improvement:

• Identify opportunities for process improvement within the customer account administration function.
• Provide valuable feedback on customer preferences and market trends to enhance overall satisfaction.

Quality Assurance:

• Ensure products meet quality standards before delivery.
• Address and resolve quality-related issues in collaboration with the quality control team.

Relationship Building:

• Cultivate positive relationships with customers, understanding their needs and preferences.
• Proactively anticipate customer needs and provide innovative solutions.

Qualifications:

• National Senior Certificate / Matric
• National Diploma / bachelorxe2x80x99s degree in business, administration, or a related field (advantageous).
• Previous experience in customer service or account management, preferably in a manufacturing setting.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency in relevant software and tools for order processing and customer relationship management.

Job Type: Permanent Application Question(s):

• What is your highest Tertiary qualification?
• Do you have a National Diploma / bachelorxe2x80x99s degree in business, administration, or a related field
• Has your previous experience in customer service or account management been in a manufacturing environment?

Experience:

• customer service or account management: 2 years (Required)