Job Description

Role Overview - Contact Centre Sales Outbound Team Manager

New year. New targets. New career momentum.

Are you ready to lead on a busy, high-performance sales floor and accelerate your career progression?

National Debt Advisors (NDA) whom is one of the top three providers in the country, is looking for highly motivated, results-driven Contact Centre Sales Team Managers to join our leadership team as we scale toward our 2026 growth targets. If you are a leader who thrives on performance, accountability, and winning as a team, we will support your growth and reward your success.

As a Contact Centre Sales Team Manager, you will take full ownership of team performance, daily sales output, and conversion metrics. You will lead from the front on the floor, in the numbers, and in coaching sessions, ensuring your team of Debt Review Financial Advisors / Assessors consistently achieves sales targets, quality benchmarks, and NCR compliance standards.

This role is ideal for a manager who enjoys pace, pressure, and clear performance accountability.

Key Responsibilities

Drive daily, weekly, and monthly sales performance across your team Manage conversion rates, contact rates, and pipeline movement Lead, motivate, and performance-manage Debt Review Advisors and Assessors Deliver high-impact coaching through call listening, side-by-side coaching, and one-on-ones Hold advisors accountable for targets, behaviour, and output Ensure all sales activity is NCR-compliant and quality-aligned Manage attendance, adherence, and overall floor discipline Identify underperformance early and implement corrective action plans Partner with QA, Compliance, and Training teams to improve results Track and report on performance metrics, trends, and improvement actions
Requirements

1-2+ years' experience as a Contact Centre Team Manager / Sales Team Leader Proven success managing sales-driven call centre teams Experience in debt review, financial services, credit, insurance, or regulated environments Strong understanding of conversion-led sales metrics and KPIs Confident coaching and performance-management capability Solid working knowledge of QA, compliance, and call monitoring Comfortable managing underperformance and having tough conversations Computer literate (CRM systems, diallers, Microsoft Office)
Key Skills & Competencies

Sales leadership and performance optimisation Target-driven, data-led decision-making Strong coaching and motivational ability High accountability and ownership mindset Resilience in fast-paced, high-pressure environments Strong organisational and time-management skills
What We Offer

Permanent, on-site role in Cape Town Competitive, experience-based salary Performance-linked incentives Opportunity to lead high-volume, high-earning sales teams Strong operational support and leadership visibility Clear career growth within a scaled, NCR-regulated financial services business
Were looking forward to hearing from you.....

Job Type: Permanent

Pay: R10000,00 - R35000,00 per month

Education:

High School (matric) (Required)
Work Location: In person