Contact Centre Sales Agent
Job Description
Main job purpose
Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators.
Main Objective
Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and effective multi channel claims handling end to end.
Maximise Contact Centre sales by upselling and converting leads to sales in line with the PG Glass Strategy.
Manage and resolve customer complaints by conducting a root cause analysis and implementing preventative measures so as to avoid reoccurrence.
Ensure compliance to admin Standard Operating Procedures by timeously submitting required reports, managing and updating information on Customer Relationship Management System and researching required information.
Maintain established and professional networks with key stakeholders so as to ensure business continuity.
Critical job requirements
Qualification(s)
Grade 12
Knowledge
Computer literacy (MS Suite)
Business Communication Skills (written and verbal)
Customer Service PrinciplesSales Principles
Skills
Attention to detail
Listening Skills
Problem Solving SkillsPlanning and Organising
Adaptability/FlexibilityTeam Work
ResillienceTelephony System
Experience
1-3 Years Contact Centre Experience
1-3 Years Contact Centre Experience
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1623028
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBedfordview, GP, ZA, South Africa
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EducationNot mentioned