Job Description

Empowering Africa's tomorrow, together...one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To plan, manage, integrate and monitor the implementation of DHA activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

To provide specialist advice and support in business enablement and creation of information to inform decision making.

Preferred Education:Bachelor`s Degrees and Advanced Diplomas

Preferred Experience:1-2 years' Experience in a similar environment at junior management level Experience with DHA processes

Knowledge and Skills:Stakeholder management Results driven Complex problem solving Commercial and cross functional awareness Systems thinking capability and business acumen

Accountability: Implementation and Embedment of DHA processesUnderstanding the service delivery requirements required from a DHA perspective. Oversee DHA processes and activities in IC.

Accountability: Learning and DevelopmentSupport with the training and development needs required to integrate DHA capabilities into branch network. Designing learning content based on DHA requirements. Crafting learning journey for branch network.

Accountability: Governance and ComplianceKeeping up to date with changes on DHA policies and regulations. Support with the implementation of DHA processes. Ensure adherence to regulatory requirements and internal governance standards related to DHA processes. Monitor compliance risks and implement corrective actions where necessary.

Accountability: Business ManagementTo provide specialist advice and support in assisting to manage, implement and deliver on business initiatives with regards to DHA roll out.

Accountability: Ensure that timelines are metSupport in delivering on DHA initiatives in a timeously manner. Supporting in adhering to DHA timelines for delivery of initiatives.

Accountability: Dealing with StakeholdersTaking responsibility for managing the expectations of stakeholders. Collaborating with stakeholders to effectively implementing and embedding DHA processes.

Accountability: Performance Monitoring & ReportingDevelop and maintain dashboards or reports to track DHA process performance. Provide insights and recommendations to improve operational efficiency.

Accountability: Risk ManagementIn conjunction with Risk and Ops Manager assess operational risks associated with DHA activities and implement mitigation strategies. Escalate critical risks to relevant stakeholders promptly.

Accountability: Change ManagementLead change initiatives to embed new DHA processes across the branch network. Communicate changes effectively to stakeholders and ensure smooth adoption.

Accountability: Customer ExperienceMonitor the impact of DHA processes on customer experience. Implement improvements to enhance client satisfaction.

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised