Job Description

Background:

African Parks is a non-profit conservation organization that takes on responsibility for the long-term management of protected areas in partnership with governments and local communities. African Parks manages 24 protected areas in 13 countries covering over 20 million hectares in Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Ethiopia, Malawi, Mozambique, the Republic of Congo, South Sudan, Rwanda, Zambia and Zimbabwe.



AP-X is a strategic donor retention, engagement and development program within the African Parks Network. It is a full access, behind-the-scenes, bespoke experience that takes place in any park across our portfolio. Designed to both strengthen and create strategic funding relationships for APN - in addition to helping provide quality revenue streams into the park where the experience takes place

It is not available to the main safari or travel trade and will always be accompanied by either an AP senior staff member, fundraising account manager or an approved private guide that is a part of the AP-X network.

Job purpose:

The AP-X travel designer will be responsible for providing administrative and operational support to the AP-X project manager in addition to itinerary planning, execution and delivery of the travel experience taking place in conjunction with the responsible account manager or private guide and park management teams.



(included but not limited to the following)



1.

Travel Design -

Quoting on travel at cost and building of itineraries on Safari Portal

Managing reservations, booking process and itineraries once the booking is confirmed

Liaising with ground handlers and preferred AP-X suppliers

Updating parks accordingly with detailed guest information



2.

Administration -



Guest invoicing and payment allocations (ResRequest)

Supplier invoices and payments to secure services for travel

Financial reconciliations (guest invoices, supplier invoices, proof of payments, credit notes and other documentation relating to the final reconciliation to the finance team)

Following up with suppliers and ground handlers

Monthly reporting on experiences and revenue

Research and assistance on guest profiles

Updating of SalesForce (CRM platform)

Updating of Safari Portal content pages in conjunction with Marketing and Comms

Assisting with implementing and maintaining the standard operating procedures

Assisting with managing supplier SLA's and NDA's



3.

Operational -



Support the AP-X project manager as and when required with experiences, operational requirements or ad-hoc requirements

Communication on travel WhatsApp groups

Assistance and management of the work phone and being on standby during the week and over weekends when travel takes place

Travel to the parks may be required

Requirements for the role:

Tertiary qualifications (proof will be required once shortlisted)

A minimum of 5 years' experience in the high-end luxury safari industry and proven track record - both in operations and reservations (will require three contactable references once shortlisted)

Proven track record with suppliers and agents (will require two contactable references once shortlisted)

Experience in using ResRequest and Safari Portal - or similar reservation and itinerary building tools (proof will be required once shortlisted)

Basic booking keeping skills, financial acumen and business management

Travel knowledge of Angola, Rwanda, Malawi, Zambia, Zimbabwe, Botswana and Mozambique advantageous

Professional, fun, creative, team player who is willing to share ideas and learnings with others

Ability to work independently and be self-motivated

Ability to take initiative, with excellent planning and organizational skills

Attention to detail with a high level of accuracy

Comfortable with multitasking on executing various experiences simultaneously

Formidable communication skills, both written and verbal (non-negotiable)

Computer literate with Microsoft Office 365 (Outlook, Share Point, Word, Excel, Power Point)

Ability to build and manage relationships with a wide variety of people and cultures

The position is not commission based, however there is opportunity to travel and be a part of the conservation initiatives across the various parks when operationally possible



To apply, please email your salary expectation, CV and cover letter to apx@africanparks.org by 21st of November 2025.

Should you not hear back from us within 2 weeks after closing date, please take it that your application was unsuccessful.



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