Job Description

Job Summary
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Well known
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Inbound DMC
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is looking for an
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Intermediate Travel Designer
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for their
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Private Guides
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department, based in either
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Cape Town
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or
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Johannesburg
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(hybrid working offered).
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The suitable candidate will be responsible for
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generating
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and
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growing sales
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whilst maintaining required profit margins, build great
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agent relationships
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and high-level
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customer service
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by offering
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world-class itineraries
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to exceed agent & guests' expectations.
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As well as to
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secure, cost
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and
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present
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product to the agent & guest
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accurately, efficiently,
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and
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timeously
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by creating
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inspirational luxury travel
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.
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Duties:
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Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
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Continuous communication and excellent service delivery to agents at all times.
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Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips with agents when required.
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Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.
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Keep Agents' booking information updated
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Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible ensuring relevant information is obtained prior to quoting.
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Design itineraries around company guidelines and product knowledge
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Keep apprised of company policies, procedures and system updates.
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Requirements:
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Matric certificate
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Tertiary certificate in Travel & Tourism/hospitality.
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At least 2-3 years' experience in Inbound Travel at intermediate level.
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Computer Literate (Microsoft Office, email, Internet)
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Proven English literacy.
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Great product knowledge on Southern & East Africa (Tanzania & Kenya)
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Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
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Excellent communication skills both written and oral, in English.
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Foreign European language skills advantageous.
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