Job Description

1. Mission/ Core purpose of the Job

The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors. By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs.


Key Mission Elements:


Elicit, clarify and document business requirements, user stories, and acceptance criteria. Partner with stakeholders and technical teams to drive end-to-end solution delivery. Define project success factors and metrics to track achievement of business objectives. Lead design thinking workshops to foster innovative, fit-for-purpose solutions. Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

Highly dynamic and fluctuating telecommunications industry Highly competitive market with new and established competitors Fast moving industry Legislative changes Changes in the global GSM and ICT market affects developments in future revenue environments Interdependency of systems and the need to understand other systems Changes in the business, will impact on the business plan, processes, and reporting High cross-functional dependency to deliver timeously * Compliance requirements from MTN Group for the various disciplines that include planning, reporting, commissions management and revenue accounting and assurance