Job Description

Key Responsibilities

• Training Program Development & Delivery

• Design, develop, and refine structured training programs for new franchisees and their teams.
• Roll out ongoing development and retraining programs for existing franchisees.
• Develop corporate store training programs to upskill internal staff and leaders.
• Standardize training material across the business for brand-wide consistency.
• Introduce and manage digital learning platforms for blended training delivery.

Operational Excellence & Brand Standards

• Ensure SOPs are effectively trained, understood, and implemented across all stores.
• Collaborate with Operations and Quality Control to maintain product and service consistency.

• Use mystery shopper tools and performance tracking to measure training impact.

Product Knowledge & Rollouts

• Develop and facilitate training on new product launches and promotions.
• Ensure store-level execution is aligned with marketing and product innovation.
• Work closely with the Product Development team to align training with updated menus.

Franchisee Onboarding & Support

• Create and manage a comprehensive onboarding training program for new franchisees.
• Provide hands-on store support during new franchise rollouts.
• Conduct post-launch coaching and performance check-ins.

Candidate Requirements
Must-Haves:

• Proven experience in training and development, ideally in QSR, food service, or retail.
• Familiarity with franchise operations and QSR service standards.
• Strong understanding of adult learning principles and training methodologies.
• Experience in creating SOPs, training content, and e-learning modules.
• Excellent communication, presentation, and facilitation skills.
• Experience in performance evaluation and using training KPIs.
• SETA experience or involvement in WSP/ATR submissions.
• Exposure to digital learning platforms (e.g., LMS systems).
• Strong ability to coach, mentor, and inspire diverse teams.