Job Description

Training Executive - (Centurion, Pretoria) Type: Permanent | Start Date: ASAP | Travel: Required occasionally
Our client is on the lookout for a dynamic Training Executive to lead the charge in designing, delivering, and managing impactful training initiatives across our franchise and corporate store network. This role is instrumental in ensuring consistent operational excellence, team capability growth, and compliance with industry standards - particularly SETA-aligned frameworks.
Key Responsibilities
1. Training Program Development & Delivery

• Design and implement structured onboarding programs for new franchisees and staff.
• Facilitate upskilling initiatives for current franchisees and corporate teams.
• Standardize training materials to ensure brand consistency across all stores.
• Introduce and manage digital/blended learning platforms.

2. Operational Excellence & Brand Standards

• Ensure SOPs are consistently trained and executed.
• Collaborate with Operations and Quality Control to uphold product and service quality.
• Use performance tracking tools and mystery shopper insights to gauge training effectiveness.

3. Product Knowledge & Rollouts

• Drive training for new menu items, promotions, and marketing campaigns.
• Align product training with the Product Development and Marketing teams.

4. Franchisee Onboarding & Support

• Develop robust onboarding programs for new franchisees.
• Offer hands-on store training and coaching during franchise launches.
• Conduct follow-up visits and performance check-ins post-launch.

5. Training Evaluation & Continuous Improvement

• Monitor training effectiveness using assessments and feedback.
• Continuously enhance training content and delivery methods.
• Stay current with industry trends and best practices.

6. Team Development & Leadership Coaching

• Upskill corporate store managers to become internal trainers.
• Collaborate with HR to address skills gaps and design targeted development plans.

Candidate Profile - What We're Looking For
Must-Haves:

• Proven experience in training within the QSR, retail, or food service industry.
• Strong grasp of franchise operations and service standards.
• Deep understanding of adult learning principles and instructional design.
• Proficiency in developing SOPs, training manuals, and e-learning content.
• Experience using LMS platforms for digital training delivery.
• Excellent communication, facilitation, and presentation skills.
• Skilled in tracking training KPIs and implementing performance improvements.
• SETA knowledge, including WSP/ATR submission experience.

Bonus Points For:

• Coaching and mentoring experience.
• A passion for operational excellence and people development.

Working Conditions

• Location: Centurion, Pretoria (Head Office-based)
• Type: Full-Time, Permanent
• Travel: Required for franchise and store-based training activities
• Start Date: Immediate / As soon as possible

If you're passionate about empowering people, enhancing operations, and making a lasting impact in a growing QSR brand, we'd love to hear from you!
Recruitment Notes for Agency

• Candidates must have training experience in a retail, QSR, or franchising environment.
• A blend of strategic thinking and hands-on delivery is essential - this is not a desk-only role.
• Candidates must be comfortable working in-store when needed and interacting with teams at all levels.
• Experience with training metrics, evaluation methods, and practical coaching is critical.
• Exposure to digital learning platforms is a must have.
• Submission Requirements

When submitting CVs please send the following:

• Updated CV
• Summary of relevant training experience
• Examples of training materials or programs developed (optional but preferred)
• Current notice period and salary expectations

Please send your cv to
NB: Should you not hear from us within two weeks, please consider your application unsuccessful.