Job Description

Key Responsibilities
1. Training Program Development & Delivery

• Design and implement structured onboarding programs for new franchisees and staff.
• Facilitate upskilling initiatives for current franchisees and corporate teams.
• Standardize training materials to ensure brand consistency across all stores.
• Introduce and manage digital/blended learning platforms.

2. Operational Excellence & Brand Standards

• Ensure SOPs are consistently trained and executed.
• Collaborate with Operations and Quality Control to uphold product and service quality.
• Use performance tracking tools and mystery shopper insights to gauge training effectiveness.

3. Product Knowledge & Rollouts

• Drive training for new menu items, promotions, and marketing campaigns.
• Align product training with the Product Development and Marketing teams.

4. Franchisee Onboarding & Support

• Develop robust onboarding programs for new franchisees.
• Offer hands-on store training and coaching during franchise launches.
• Conduct follow-up visits and performance check-ins post-launch.

5. Training Evaluation & Continuous Improvement

• Monitor training effectiveness using assessments and feedback.
• Continuously enhance training content and delivery methods.
• Stay current with industry trends and best practices.

6. Team Development & Leadership Coaching

• Upskill corporate store managers to become internal trainers.
• Collaborate with HR to address skills gaps and design targeted development plans.

Candidate Profile What Were Looking For
Must-Haves:

• Proven experience in training within the QSR, retail, or food service industry.
• Strong grasp of franchise operations and service standards.
• Deep understanding of adult learning principles and instructional design.
• Proficiency in developing SOPs, training manuals, and e-learning content.
• Experience using LMS platforms for digital training delivery.
• Excellent communication, facilitation, and presentation skills.
• Skilled in tracking training KPIs and implementing performance improvements.
• SETA knowledge, including WSP/ATR submission experience.

Bonus Points For:

• Coaching and mentoring experience.
• A passion for operational excellence and people development.

Working Conditions

• Location: Centurion, Pretoria (Head Office-based)
• Type: Full-Time, Permanent
• Travel: Required for franchise and store-based training activities
• Start Date: Immediate / As soon as possible

If you're passionate about empowering people, enhancing operations, and making a lasting impact in a growing QSR brand, wed love to hear from you!
Recruitment Notes for Agency

• Candidates must have training experience in a retail, QSR, or franchising environment.
• A blend of strategic thinking and hands-on delivery is essential this is not a desk-only role.
• Candidates must be comfortable working in-store when needed and interacting with teams at all levels.
• Experience with training metrics, evaluation methods, and practical coaching is critical.
• Exposure to digital learning platforms is a must have.
• Submission Requirements

When submitting CVs please send the following:

• Updated CV
• Summary of relevant training experience
• Examples of training materials or programs developed (optional but preferred)
• Current notice period and salary expectations