Job Description

Are you passionate about developing people and creating impactful learning experiences? Do you thrive in fast-paced environments and have a flair for coordination, communication, and continuous improvement?
Join our dynamic hospitality group as a Training Coordinator, where you'll lead the design, delivery, and documentation of training programs that empower our teams--especially back-of-house staff--to grow and excel.
Minimum Requirements

• Grade 12 (Matric)
• Relevant tertiary qualification in:
• Human Resources, or
• Education and Training, or
• Hospitality Management

Experience:

• Minimum 2 years of experience in a similar training role within the hospitality industry
• Experience with Learning Management Systems (LMS) and training delivery tools
• Opera experience is advantageous

Skills

• Strong administrative and organizational skills
• Excellent verbal and written communication
• Ability to develop and deliver effective training materials
• Strong interpersonal and coaching skills

Management:

• Foster and maintain positive relationships with managers and staff across the group
• Uphold the company's vision, mission, and values in all training activities
• Design and implement structured training plans and programs
• Quality assures all training-related processes

Operations:

• Deliver and support internal training sessions
• Share training materials via social media and digital platforms
• Liaise with external providers for specialized training (e.g., First Aid, Firefighting)
• Ensure comprehensive documentation of all training and store records in staff files
• Promote HR engagement through effective communication platforms like WhatsApp and social media

Human Resources Support:

• Manage and update the training and skills development database
• Support the development and upkeep of training manuals
• Coordinate access to training files and materials
• Conduct induction training for new employees

Administrative Duties:

• Review and revise training manuals regularly
• Assist in drafting company policies and procedures
• Ensure company compensation standards are adhered to in training contexts
• Create tests and assessments for training verification
• Compile and submit skills development reports on time
• Provide regular HR-related updates and reports to operational managers