Job Description

Job Purpose

Ensures vehicles are effectively and timeously towed to the agreed destinations, in line with TIH policies and procedures. Generate cost savings for TIH and the customer by negotiating the towing costs with non-suppliers.

Responsibilities

Administration

Administer the towing of vehicles correctly and efficiently within the specifications of TIH policy terms and conditions. Facilitate the timeous and accurate payment of MBRxe2x80x99s to ensure an effective relationship is maintained

Contract Management

Ensure thorough knowledge of service level agreements with contractors in order to ensure efficient cost utilisation and service delivery.

Client & Customer Management (Internal)

Maintain and build relationships with key stakeholders (Towing contractors, SMDxe2x80x99s, Yards, Motor body repairers (MBRxe2x80x99s), Claims and Assessing Environment etc.)

Client & Customer Management (External) Render a claims-related service within a turnaround time that is acceptable to customers and conforms to company SLAxe2x80x99s. Ensure effective customer service through delighting customers.

Data Collection & Analysis

Extract relevant data from information provided by others and input it into spreadsheets or standard formats.

Receiving audio instructions via radio/phone/ computers.

Establishing information for proof, validation or evidence.

Asking questions to establish information required.

Searching literature or other data sources.

Noting unusual occurrences.

Evaluating alternatives prior to decision.

Competencies:

Verbal Communication

Use clear and effective verbal communications skills and provide technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Policy and procedures

Monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.

Data Management

Acquire, organize, protect and process data to fulfill business objectives.

Numerical Skills

Uses an understanding of numerical concepts to perform mathematical operations such as report analysis.

Computer skills

Understanding and effectively using standard office equipment and standard software packages.

Education and Experience:

Matric - SAQA Accredited

Sound experience and understanding of straightforward procedures or systems (7 to 12 months) within a short-term insurance call center environment.

Knowledge of the towing industry

Telesure Investment Holdings