Job Description

Tier II IT Support Engineer (JB3579)
Cape Town, Western Cape
R25 - 30 000 per month, negotiable
Permanent

A rapidly growing, London based Managed Services Provider that specializes in IT Support, Cyber Security and VOIP systems is expanding their team into South Africa. As the Tier II IT Support Engineer, you will join a growing company and be responsible for providing IT support to customers, installing and administering Windows Server, VMware, Office 365 and implementing IT, networking and security solutions for clients.

This role is a fully remote position, available only to candidates who are currently living in Cape Town or relocating to Cape Town.

Benefits include: Paid study leave | Fully remote working | Performance-related bonus scheme (Paid twice yearly) Excellent training and funding for you to gain certifications | Company social events.

Minimum Requirements:
Minimum 2 yearsxe2x80x99 experience in an IT MSP support environment
Windows Desktop OS and Mac OS support
Windows Server administration (Active Directory, Group Policy, DHCP, DNS, etc.)
Office 365 administration
Network and network security administration (routers, firewalls, VLANs, WiFi management, etc.)
Good working knowledge of PC, laptop and printer hardware
Good working knowledge of the full MS Office suite
Excellent telephone manner with good interpersonal and communication skills
Demonstrable problem-solving skills with a logical train of thought
Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial towards your application.

Any experience with the following would be a bonus:
Support for VoIP systems
Experience with AWS or Azure Cloud
Experience with Linux systems
Experience managing Unifi systems
Experience managing WatchGuard firewalls
Experience with RMM tools
VMware administration
Veeam backup administration

Duties and Responsibilities:
Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
Assist 1st line engineers to resolve issues if they require escalation.
Tackle more complex issues where the 1st line is unable to resolve them.
Deliver on technical projects, both for internal as well as customer platforms.
Adhere to defined KPIs and meet the expected SLAs.
Consistently contribute to and update documentation.
Resolve backup issues if the 1st line escalates the problem.
Answering calls and responding to tickets from customers when the 1st line is busy.

Recruitment