Job Description

Cape Town, Western Cape Information Technology

Tier II IT Support (JB3844)
Cape Town, Western Cape
Hybrid or Remote
R30 - 35 000 per month, negotiable
Permanent

This fast-growing digital transformation and managed solutions company provides a full suite of solutions to UK clients, including on-premises, hybrid and cloud hosting, Azure migration services, Microsoft product development, application support, voice solutions, data management and hardware sales and maintenance.

As 2nd line support, you will be the escalation point for 1st Line Engineers, providing technical support across a wide range of customer issues.

Applicants must have experience in a Managed Services Provider (MSP) environment, and previous experience working in a remote capacity, with UK clients is beneficial.

Working Hours: Monday - Friday, 09:00 - 17:30 UK
Benefits: 20 days leave, Training and Development and Career Growth.

Technical Skills:
Microsoft Windows server (2012, 2016 and 2019)
O365 and its complimentary add-ons (OneDrive, Teams, Flow, Planner, Delve etc)
Strong troubleshooting experience with:
o Azure
o HyperV/VMware
o InTune/MDM
o Exchange
o SQL Server
o Sharepoint
o Storage (SANs & NAS)
Antivirus (ESET & Sophos)
Firewall fundamentals (WatchGuard/SonicWall)
Networking fundamentals (managed switching, VLANs)
Excellent general hardware/software troubleshooting and problem-solving skills.
Advanced virtualisation troubleshooting (HyperV/VMware)
Advanced firewall troubleshooting (WatchGuard/SonicWall)
Advanced networking skills
Advanced InTune/MDM skills
Storage troubleshooting (SANs & NAS)
Advanced Exchange troubleshooting
Advanced SQL Server troubleshooting

Duties and Responsibilities:
Providing 2nd line technical support for hardware and software issues.
Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls.
Managing the timely resolution of open calls and call actions across all customers.
Take ownership of incidents assigned to you and manage them through to resolution.
Ensure that technical or operational issues on a service ticket are escalated efficiently.
Ability to research ideas and concepts to source suitable technical solutions or resolve problems.
xe2x80x98Hands-onxe2x80x99 problem-solving approach; solving problems within strict SLA timeframes.
Provide on-site support for customers as and when required.
Delivering exceptional customer service and demonstrating the ability and desire to go xe2x80x98above and beyondxe2x80x99 for their customers.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per the Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.