Job Description

RESPONSIBILITIES

Sales Opportunities Creation

Develop a personal network within the sales territory and represent the
organization at relevant industry events, sourcing of referrals, and
recommendations from existing customers and other contacts to identify sales
opportunities, promote the organization, and enhance its reputation. Identify Personal Lines and Business Insurance opportunities.

Customer Needs Clarification
Consult with a range of customer representatives at different levels to identify
the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. Conduct financial needs analysis, client portfolio analysis and provide financial advice.

Sell Customer Propositions
Identify the products or services that best meet the customer's stated needs, use
personal expertise to propose quantities and product configurations, explain the
selection to the customer, and invite the customer to make a purchase at the
standard price/terms and conditions of sale.

Customer Onboarding
Walk customers through the advanced/custom features of the product/service,
connecting those features directly with customer pain points.

Performance Management
Respond to personal objectives, take appropriate actions to ensure achievement
of agreed objectives and use performance management systems to improve
personal performance.

Customer Relationships Development
Develop and implement a customer contact plan to communicate product
launches and engage the potential customers in relevant sales campaigns to
build new relationships. Act as first point of contact for customer queries and
complaints and resolve these, referring complex issues to others and ensuring
that the customer receives an appropriate response.

Client & Customer Management (External)
Manage key client and customer relationships to maintain customer satisfaction,
retention of clients and loyalty.

Client Document Management
Create and ensure compliance with a company wide document management
system.

Operational Compliance
Develop knowledge and understanding of the organization's policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching; gain or
maintain external professional accreditation where relevant to improve
performance and fulfil personal potential. Maintain an in-depth understanding of
Financial Services Industry external regulation, and industry best practices
through ongoing education, attending conferences, and reading specialist media.

BEHAVIORAL COMPETENCIES

Drives Results

Consistently achieves results, even under tough circumstances. For example,
regularly pushes self to achieve outstanding outcomes; consistently establishes
bold goals for own performance; is passionate about excellent results and
significant contributions. Shows great tenacity to complete goals/initiatives in a
timely way.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear
understanding of the unique needs of different audiences. For example, tailors
communication content and style to the needs of others. Pays attention to others'
input and perspectives, asks questions, and summarizes to confirm
understanding.

Persuades
Uses compelling arguments to gain the support and commitment of others. For
example, positions and packages ideas so that they will resonate strongly with a
wide variety of stakeholders. Uses strong logic and compelling evidence. Works
with others to find creative win-win solutions; achieves consensus through
compromise.

Instils Trust
Gains the confidence and trust of others through honesty, integrity, and
authenticity. For example, models honesty and authenticity and encourages
others to be up front with one another. Demonstrates reliability and places a
strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Ensures Accountability
Holds self and others accountable to meet commitments. For example, tracks
performance and strives to remain effective, learning from both successes and
failures. Readily takes on challenges or difficult tasks and has reputation for
delivering on commitments.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information
to effectively solve problems. For example, consistently looks at complex issues
from many angles; obtains a rich and deep understanding; swiftly cuts to the
core issue; skilfully separates root causes from symptoms.

Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For
example, solicits customer feedback and data; conveys a clear understanding of
the level of service the team is providing; takes action when standards are not
met by team; aligns business process with customer needs.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For
example, deals effectively with crises and volatile situations. Puts people's
failures in perspective and helps them move forward. Maintains calm in
adversity; stays objective. Uses hardships and difficult experiences as an
opportunity for personal and team growth.

Interpersonal Savvy
Relates openly and comfortably with diverse groups of people. For example,
recognizes even subtle social cues and nimbly responds to others' needs and
preferences. Helps to defuse difficult interpersonal situations by showing high
levels of tact, sensitivity, and consideration. Builds rapport with ease.

Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational
goals. For example, stays focused on plans and improvises in response to
changes, including risks and contingencies. Aligns own team's work with other
workgroups'. Looks ahead to determine and obtain needed resources to
complete plans.

Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high
energy, and enthusiasm. For example, takes immediate, decisive, independent
action to resolve issues or problems. Persists as needed. Quickly and
consistently identifies and pursues beneficial new opportunities.

Manages Conflict
Handles conflict situations effectively, with a minimum of noise. For example,
takes a positive approach to conflicts; helps dispel tension; seeks guidance and
feedback on managing conflict; delivers controversial viewpoints candidly and
sensitively; does not take arguments personally.

SKILLS

Computer skills

Support business processes independently by understanding and effectively
using standard office equipment and standard software packages, while
providing technical guidance as needed.
Proficient in MS Office

Product Knowledge
Established expert in the discipline and acts as the organizations authority for
the skill area.
Life and Investment Product Knowledge

Verbal Communication
Apply comprehensive knowledge to act independently and provide guidance and
training to others on how to use clear and effective verbal communications skills
to express ideas, request actions and formulate plans or policies.

Action Planning and work scheduling
Work independently supervision and provide technical guidance when required
on how to develop appropriate plans or perform necessary actions based on
recommendations and requirements.

Writing skills
Use clear and effective writing skills independently and provide technical guidance when required on how to express ideas, request actions and formulate plans or policies.

Customer and Market Analysis
Conduct research and analyzes data independently and provide technical
guidance as needed in order to develop a comprehensive understanding of
customer and market conditions that enables maximum return on investments.

Financial analysis
Apply concepts of knowledge / skill independently; also able to provide technical
guidance when required.

Closes Effectively
Work independently and provide technical guidance when required to arrive at
mutually beneficial commitments that help move the sales/client relationship
forward.

Effectively Presents Solutions
Work independently and provide technical guidance when required to clearly
present solutions that link directly to the key objectives and challenges important
to the client.

Aligns stated needs with solution benefits; Communicates offerings in a
compelling way; Compels clients to a desire to act; Conveys initiatives to
partners; Explains how the solution aligns with needs; Invests appropriate time
to understand core needs; Offers solutions at the optimal time.

Builds Rapport
Work independently and provide technical guidance when required to quickly
and effectively establish trust within the buying centers in the client's
organization.

Confirms understanding; Incorporates client''s point of view; Provides relevant
context; Reinforces professional capability; Respects the client''s time; Shows
empathy with buyer''s circumstances; Shows interest in buyer needs.

EDUCATION

General Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential); 120 FAIS Credits
(NQF5) in Wealth management (Essential); RE5 (Essential); 120 FAIS (NQF6) in
Wealth management/ CFP/ equivalent (Advantageous);

EXPERIENCE

General Experience

2 or more years experience as a financial advisor within financial services
industry with dealing in upper mass market and/or affluent client segment (Life &
investment) (Essential)

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