Job Description

ROLE PURPOSE

Our Client requires technical specialist to work within a fault management environment to provide high level technical support.

ROLE REQUIREMENTS

A Technical Specialist is responsible for the following:

• Liaise with the regional project teams
• Liaise with third party NOC engineers and High-Level Support where necessary to seek support on network faults
• Monitoring of faults to resolution
• Manage, track and update open incidents with regional technicians and third parties.
• Attend weekly meetings with third parties and provide latest update on open incidents.
• Drive and resolve any logistical concerns with regional technicians and third-party network.
• Use/Analyse current available reports to resolve network faults
• Assume 2IC in absence of Operations lead
• Identify potential Risk and issues the ASOC environment and provide in reporting & solutions
• Managing shift handover report.
• Manage, maintain and update weekly and monthly reporting

PROFESSIONAL COMPETENCIES

A technical Specialist has the following deliverables:

• Liaise with third party and provide support
• Improve Performance towards the Clients KPI
• Ensure Quality reporting (Information accuracy)
• Manage expectations of third parties
• Management and reporting to target SLAxe2x80x99s (MTTD/MTTD/MTTC/MTTR) within allocated time.

QUALIFICATION & EXPERIENCE

• Matric/Grade 12 (Essential)
• ICT or Telecommunications certification (Essential).
• 3 year degree or diploma in either information systems or electronic engineering would be advantageous

Sound knowledge of Transmission Infrastructure

• 4/5 yearsxe2x80x99 experience of working within a monitoring* event management and Incident Management environment i.e. Network Operating Centre.
• 4/5 yearsxe2x80x99 experience working with Remedy (ETOM) fault management system on front end xe2x80x93 Incident Management level
• 3/4 years knowledge RAN infrastructure (2G, 3G, LTE)

Sound knowledge of TX infrastructure

• Coriant Transmission
• Nokia Transmission
• Huawei Transmission
• Microwave Technologies
• DWDM Knowledge

Advantageous Experience:

• ITIL Foundation certification
• Knowledge of problem Management
• SQL
• Python
• Business Objects
• Microsoft Power Automate
• Microsoft Power BI
• Good IT knowledge (A+/N+/Windows Server Certification)
• CCNA

LEADERSHIP COMPETENCY REQUIREMENTS

• Analytical
• Leadership skills
• The ability to work in a team and to be proactive around self-learning
• The ability to work under pressure and to tight deadlines
• Willingness to assist with additional tasks given to the team
• Interpersonal skills
• Good communication skills
• Time management

Additional requirements:

• Most important, be prepared to perform in a 24/7 environment, shift work, standby and overtime
• Must be prepared to work outside of xe2x80x9cworking hoursxe2x80x9d.
• Must be able to report to different reporting lines simultaneously.

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