Job Description

We are looking for an IT Service Management Technical Specialist based in Cape Town with unique skills and experience, i.e., ServiceNow, CMDB implementation experience, large scale service desk management experience, bachelorxe2x80x99s degree as a minimum, 10+ experience and strong communication and leadership skills.

REQUIREMENTS:

• A bachelorxe2x80x99s degree in computer science, accounting, finance, or a related field
• ITSM certification/s and relevant project experience at minimum
• Approximately 10+ years of total experience and ITSM Implementation experience
• Support the ITSM implementation project and play solution architect role binding the entire solution to meet client requirements
• Strong verbal and written communication with out of box thinking abilities.
• Ability to understand Methodologies (Activate, Agile, SDLC, SCRUM) and other industry business fundamentals and ability to showcase a quick learning curve.
• Proficient in MS Office products (Project, Word, Excel, PowerPoint)
• Strong knowledge in business processes and best practices
• Capability of presenting the value proposition for ITSM,
• Very good problem-solving abilities
• Experience executing a business blueprint and documenting business requirements that can be understood by a technical process team.
• Development of project documentation, training materials, requirements gathering, and project management methodology experience required.
• Demonstrated track record managing teams and complex engagements in the consulting arena
• Show initiative and creativity in developing innovative work-around solutions or new processes.
• Demonstrate deep knowledge of ITSM solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.
• Engaging with Clients in understanding their requirements, scoping, discovering and defining solutions, explaining business benefits and use cases and a roadmap to meet their goals.
• Creating innovative solution designs that utilize our extensive service offerings.

Pink Elephant South Africa