Job Description

Unified Endpoint Management - Technical Specialist (Contract) - Gauteng - ISB5202105

About the job Unified Endpoint Management - Technical Specialist (Contract) - Gauteng - ISB5202105

Our client requires the services of an Operations Engineer (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.

• Amazing brand with cutting edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Contract until December 2026

EXPERIENCE: 4-6 Years

COMMENCEMENT: As soon as possible

QUALIFICATIONS/EXPERIENCE

• A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience.

ESSENTIAL SKILLS

• Experience with ITIL processes (Incident, Change and Problem management).
• Plan and execute maintenance tasks (change management).
• Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management).
• Resolve incident tickets.
• Analyse and resolve problem tickets.
• Experience with VIP and End-user support.
• Experience with technical documentation, standard operating procedures and user support guides.
• Experience with Active Directory/Azure Active Directory.
• Exposure to troubleshooting infrastructure, network and integration issues.

ADVANTAGEOUS

• German Language.
• Experience in operation of Linux Servers and/or Windows Servers.
• Experience in Windows Client OS, GPO and patch management.
• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services).
• Experience with Scripting (Powershell, Bash etc.)
• Experience with monitoring solutions (SCOM, Dynatrace, Site24/7 etc.)
• Experience with SQL (MS, Oracle etc.)
• Experience with Jira and Confluence.

Soft Skills

• Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail.
• Ability to deliver on time and in excellent quality.
• Strong ability to analyse issues, build a resolution plan and bring it to successful implementation.
• Strong ability to understand technical dependencies and enterprise setup on a global scale.

ROLE:

• Daily monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests.
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
• Continuously work on improving the operational stability.
• Work on automation of platform operations, troubleshooting and maintenance topics.
• Interact with an international product team, external providers, vendors and customers.
• Treat security as a first-class citizen.
• Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability.
• Work with other IT teams on integration of new features and components.

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Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.

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iSanqa Resourcing