Technical Service Engineer
Johannesburg, Gauteng, South Africa
Job Description
Duties & Responsibilities: * To provide technical support to customers and sales channels, such as fault diagnosis, on-site service, product maintenance and other technical support services
- To visit customers, make regular statistics and analysis of failure causes, provide timely feedback to quality and RD
- To reply and follow up local customers' after-sales problems timely, and communicate and coordinate with internal team to timely deal with customer complaints and other after-sales problems.
- To organize customer training including but not limited to: product installation, commissioning and troubleshooting, etc.
- With science and engineering background, like major in electrical automation, electronic information engineering, and automation is preferred.
- Be familiar with inverter, UPS or other power electronics product, and lithium battery technology is preferred.
- Experience in Residential Energy Storage and Industrial Battery industry is preferred.
- Good communication and coordination skills, able to communicate in English
- Good teamwork spirit, hardworking, loyalty and integrity, strong learning ability, good customer service awareness.
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Job Detail
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Job IdJD1244479
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned