Job Description

Job Summary Matric is essential
Relevant trade (EME / Auto-electrician) or similar
Mining or earthmoving equipment industry experience is essential
Minimum 4-5 years related experience and / or training; or equivalent combination of education and experience in customer service and / or technical sales.
Extensive product knowledge of earthmoving, construction, mining and industrial equipment
Experience traveling into sub-saharan Africa is required
Extensive knowledge of the industry and customer requirements and expectations.
Supervisory / management skills essential.
To perform this job successfully, an individual should have basic knowledge of Microsoft Office products such as Outlook, Word, PowerPoint and Excel, as well as in-depth knowledge of Baan, Lisa, Diagnostic programs such as Sculi and Lindiag; and internal programs such as Lisa, Livision, Li-DAT Lidos. LiOS as well as LiWM
Analysing data and problems
Customer service skills
Diplomacy when dealing with complaints and queries
Good communication skills
Organisational support : Follows policies and procedures
Technical know-how and trouble shooting
Demonstrates strong leadership.
Self-confident, assertive and highly energetic.
Displays initiative, drive, innovation, adaptability and change-orientation.
Portrays absolute integrity, honesty, consistency, and loyalty towards the Family and have strong leadership ability
Conduct on and off-site technical inspections and compiles reports with regards to operation, application, undercarriage, failures and modifications and follows up with appropriate corrective recommendations.
Manages the inspections of the rental fleet.
Provides advice and recommendations with regards to training programs, attachment and reinforcing packages.
Assists Dealers, suppliers and technical staff with regards to technical queries.
Meets regularly with dealer operational management locally and in neighbouring countries in order to sort out queries and concerns.
Corresponds with the Head of Service, dealer warranty department and factories with regards to open claims, policy warranty decisions and motivates for acceptance/review of rejected claims.
Liaises with sales department with regards to negotiating pricing, quotations and machine configurations.
Compiles and distributes service literature to dealers and internally.
Initiates and controls factory -required modifications and campaigns related to the dealerxe2x80x99s equipment.
Reports to management on a monthly basis or, if necessary, as a problem is detected.
Ensures quality control and compliance with maintenance standards during inspections, services and repairs.
Complies with legislative, regulatory and authority requirements.
Implements company policies, procedures, guidelines and directives and conversant with environment, safety drug and alcohol policies, OHS management system and emergency plan and ensures staff compliance
Manages and oversees the Product Support and Technical Specialist team.
Communicates with Dealers, internal divisions, sub-contractors and Factories with regards to technical, warranty, repair procedures, design and warranty status.
Communicates with the Head of Service -EMT and dealers on warranty status.
Continuously manages the inspections of customer fleet units.
Ensures departmental compliance with legislation, company policies, procedures, guidelines and directives.
Reporting to the Head of Service, the Technical Manager provides a dedicated after-sales service to the field service department, workshop, Dealers key accounts in terms of technical, sales, warranty and product support related matters.

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