Job Description

Job Overview

Business Segment:

Insurance & Asset Management

Location:

ZA, GP, Roodepoort, 4 Ellis Street

Job Type:

Full-time

Job Ref ID:

80448316A-0001

Date Posted:

1/19/2026







To lead, coach and manage a frontline claims team to deliver consistent, high quality, empathetic and compliant buildings claims outcomes, in line with the operational, customer experience, cost, quality and people objectives set by the Claims Manager.



The Team Leader is accountable for intraday execution, claims quality, consultant performance, customer experience and people development, ensuring the team consistently meets agreed service and productivity targets.



Qualifications

Type of Qualification:

First Degree - NQF 6

Field of Study:

Short Term Insurance



Experience Required

3 - 5 years experience in a leadership or supervisory role. Minimum of 3 years' experience in the Short-Term Insurance claims or customer service industry.



Strong knowledge of claims processes, emergency dispatch procedures, and service provider networks. Proficient in Microsoft Office and claims management systems



Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Challenging Ideas

Convincing People

Directing People

Following Procedures

Making Decisions

Producing Output

Understanding People

Technical Competencies:

Control Evaluation

Risk Management

Insurance Risk Management

Insurance Products

Insurance Processing

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za