Manager, Short Term Insurance Claims
Roodepoort, GP, ZA, South Africa
Job Description
Job Overview
Business Segment:
Insurance & Asset ManagementLocation:
ZA, GP, Roodepoort, 4 Ellis StreetJob Type:
Full-timeJob Ref ID:
80448315A-0001Date Posted:
1/19/2026To lead, optimise, and continuously improve the Short-Term Insurance claims call centre operation nationally, ensuring high performance across service delivery, customer experience, cost control, quality, compliance, and people capability. The role is accountable for translating claims strategy into operational excellence, enabling teams to deliver fast, fair, empathetic, and compliant claim outcomes at scale.
Qualifications
Type of Qualification:
First DegreeField of Study:
InsuranceExperience Required:
Minimum of 5 years' experience in a senior claims management or leadership role. Minimum of 10 years' experience in the Short-Term Insurance claims or customer service industry. Proven leadership of a claims call centre environment. Strong background in buildings/homeowners claims, recoveries, and liabilities.
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Challenging Ideas
Making Decisions
Producing Output
Providing Insights
Showing Composure
Understanding People
Technical Competencies:
Document Management
Insurance Operations and Processing
Document Management
Insurance Risk Management
Control Evaluation
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Job Detail
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Job IdJD1642723
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRoodepoort, GP, ZA, South Africa
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EducationNot mentioned