Job Description

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead, optimise, and continuously improve the Short-Term Insurance claims call centre operation nationally, ensuring high performance across service delivery, customer experience, cost control, quality, compliance, and people capability. The role is accountable for translating claims strategy into operational excellence, enabling teams to deliver fast, fair, empathetic, and compliant claim outcomes at scale.
Qualifications
Type of Qualification: First Degree
Field of Study: Insurance
Experience Required:
Minimum of 5 years' experience in a senior claims management or leadership role. Minimum of 10 years' experience in the Short-Term Insurance claims or customer service industry. Proven leadership of a claims call centre environment. Strong background in buildings/homeowners claims, recoveries, and liabilities.
Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Showing Composure
• Understanding People

Technical Competencies:

• Document Management
• Insurance Operations and Processing
• Document Management
• Insurance Risk Management
• Control Evaluation

Skills Required