Team Leader: Call Centre

Pretoria, Gauteng, South Africa

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Minimum Requirements

Candidates must have at least 2 years experience in a similar team leader or supervisory role within a call centre or collections environment.
Matric / Grade 12 (compulsory)
Clear criminal and credit record
Proficiency in English (additional languages beneficial)
Willingness to work shifts, including weekends and public holidays if needed
Basic computer literacy, including MS Office and email.

Experience & Responsibilities

Creating and launching call, SMS, and email campaigns.
Resolving queries and managing staff performance, including coaching and training.
Conducting quality checks on calls and admin output.
Supporting ad hoc managerial duties as required.

Skills & Competencies

Strong administrative and organisational skills.
Resilience under pressure and ability to handle challenging interactions with clients/debtors.
Analytical thinking and a proactive approach to problem-solving.
Effective interpersonal and leadership skills.

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