Job Description

We're Hiring: Sales Team Leader - Call Center

Company:

Exclusive Essentials

Location:

Rosebank

Working Hours:

Monday to Sunday, 08:00 AM - 05:00 PM (Rotational days off)

Remuneration:

R10,000 + Commission + Performance Bonus

Position Type:

Full-Time

Are you a strong leader with a passion for performance and people? Exclusive Essentials is looking for an experienced Sales Team Leader to manage and inspire a team of 15-17 high-performing agents in our fast-paced call center environment.

Key Responsibilities

Lead, manage, and support a team of 15-17 sales agents Monitor daily performance and ensure the team meets KPIs and sales targets Motivate and coach team members to exceed performance expectations Conduct regular team meetings, performance reviews, and one-on-one sessions Implement and manage Performance Improvement Plans (PIP) where necessary Analyze and report on team metrics, conversion rates, and individual performance Collaborate with QA, Training, and Operations for continuous improvement
Requirements

Minimum 3+ years of experience in a sales team leader role within a call center Proven ability to drive sales performance and lead by example Strong analytical skills and comfort working with KPIs and metrics Familiarity with PIP processes and managing under-performance Excellent communication and leadership skills Target-driven with a passion for results and people development
What We Offer

Competitive base salary of R10,000 + commission + bonus A results-focused and supportive team environment Career growth opportunities in a growing company
To apply, email your CV to: jobs@exclusiveessentials.co.za

Job Type: Full-time

Pay: From R10000,00 per month

Work Location: In person