Team Leader: Call Centre
Pretoria, GP, ZA, South Africa
Job Description
A well-established and reputable law firm is seeking to appoint a dynamic and experienced
Call Centre Team Leader
to join theirBanking Collections Department
.This role is best suited to a hands-on leader with a solid background in
collections
,team management
, andperformance optimisation
.The ideal candidate will be results-driven, able to motivate and guide a team to exceed targets while maintaining high standards of compliance and customer service.
Employment Equity: Open
###
Minimum Requirements
Candidates must have at least
2 years' experience
in a similar team leader or supervisory role within a call centre or collections environment. Matric / Grade 12 (compulsory) Clearcriminal
andcredit record
Proficiency inEnglish
(additional languages beneficial) Willingness towork shifts
, including weekends and public holidays if needed Basiccomputer literacy
, including MS Office and email.###
Experience & Responsibilities
Creating and launching
call, SMS, and email campaigns.
Resolving queries and managing staff performance, includingcoaching and training.
Conductingquality checks
on calls and admin output. Supporting ad hocmanagerial duties
as required.###
Skills & Competencies
Strong administrative and organisational skills. Resilience under pressure and ability to handle challenging interactions with clients/debtors. Analytical thinking and a proactive approach to problem-solving. Effective interpersonal and leadership skills. For more information please contact:
Ergasia Placements
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Job Detail
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Job IdJD1453230
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, GP, ZA, South Africa
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EducationNot mentioned