Job Description

About Us

Tsebo Facilities Solutions is looking for a Switchboard Operator to answer all incoming telephone calls and transfer correctly.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Incoming calls

Greet callers in a friendly and professional manner. Answer all calls promptly, within a minimum of 5 rings, 90% of calls have to be answered within 20 seconds. Transfer all calls to the correct extensions Take detailed messages when users are not available Pass messages on as soon as possible (via email or teams) Provide accurate information to callers at all times

International calls

Dial/transfer international calls as and when required.

Promote excellent customer service as the first point of contact for Illovo

Always answer calls in a cheerful, friendly manner. Smile when you answer a call. Never raise your voice and always offer to assist a caller. Always project a professional, friendly image and professional approach, never adopt an "over familiar" approach. Understand what it means to go the extra mile.

Ad Hoc

Update the information of all incoming & outgoing staff on switchboard Perform/carry out any other reasonable requests as stipulated by management, this may include assisting in other departments. Keep and updated emergency contact list.

General

Adhere to TFS House Rules and Safety, Health, Environmental and Quality Systems (SHEQ) (ISO 9001, ISO 14001 & ISO 18001)

Skills and Competencies

Computer Literacy on MS Packages (MS Word, Excel, Access) Excellent interpersonal skills Telephone etiquette Good Communication skills Attention to detail Ability to plan, organise and control own work effort Ability to manage more than one situation at a time Ability to display professionalism Must be energetic Must be punctual and reliable Must be approachable Must be self-motivated and team oriented. Must be friendly, polite and helpful when dealing with customers Must be able to work under pressure and multitask. Must be able to perform duties independently.

Qualifications

Matric Secretarial or telephonist Certificate/Diploma would be an advantage 1-2 years working experience in a similar environment 1-2 years Customer services experience * Experience on busy electronic board