Job Description

As a Switchboard Operator - Accounts Receivable, you are the first voice many of our clients will hear - and that makes your role incredibly important. You are responsible for delivering a fast, professional, and friendly switchboard service that ensures every caller feels heard, valued, and directed with care. This is more than just answering calls; it is about creating a seamless, people-centric experience that reflects Ampath's commitment to excellence and client satisfaction. Your presence helps build trust and reinforces our culture of high performance and service.

Role Requirements

To be successful in this role, you bring a Grade 12 qualification, which provides the essential foundation for handling the communication and administrative responsibilities that come with managing a busy switchboard. This qualification supports your ability to work confidently and efficiently in a dynamic environment. You bring at least one year of experience in a switchboard environment - ideally managing a high-volume system with multiple lines and extensions - or you have worked in a call center where responsiveness and professionalism were key. This experience equips you to handle a fast-paced workflow while maintaining a calm and helpful demeanour, contributing to our broader goals of talent readiness and succession planning.

Skills Requirements

Your strengths lie in your ability to communicate clearly and warmly in both English and Afrikaans, ensuring that every interaction is smooth and respectful. You are comfortable with basic typing and confident in using computer systems to manage calls and update information. These skills are essential not only for daily operations but also for supporting a culture of continuous learning and capability development.

Role Impact

In this role, you are the heartbeat of our communication flow. You ensure that every call is directed accurately and efficiently, helping clients connect with the right people and services. You also play a key role in maintaining up-to-date contact and duty information, which supports the smooth operation of our systems and enhances team collaboration. Your ability to coordinate call centre tools and manage switchboard tasks contributes directly to a high-performance culture where every detail matters. Through your work, you help create a welcoming and responsive environment that reflects Ampath's values and commitment to service excellence.

Employment Equity and Diversity

At Ampath, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. In line with our Employment Equity goals, we actively encourage applications from individuals across all backgrounds, especially those from underrepresented groups. We believe that diverse perspectives drive innovation and excellence in healthcare, and we are proud to create a space where everyone can thrive.

Hours of Work

40 hours per week

Work week

5 days

Location

Centurion

Closing Date

22 July 2025

Apply now and take the next step in your career with Ampath, where purpose meets possibility.